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URGENT HELP

Hi, DBD

I have logged in today to find that my Laurie and The Shape are back in the store but its still saying I have the skins.

They are both unplayable and had multiple prestige on each with lots of perks add ons etc...

Is there any way to fix this or do I have to spend money again and grind all over again, which would be super unfair and frankly really scummy when this happened randomly overnight. I've heard for months now complaints of bugs but this is actually a bug that's (lets face it) gonna cost me time and money!

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