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Has anyone else not gotten their AoT Charms?

So for clarification, I bought the skin for Oni and Yui when the update came out.

I was under the impression that (specifically for the titan charm) when an AoT skin was bought, then you would get a charm with that. I'm not 100% sure if I did something wrong or if anyone else is having this issue. I had a look on their twitter to confirm my original belief and if they mentioned anything about the charms not working for people, but I couldn't find any issues relating to that.

So if anyone has an answer for me or any issues relating to mine, a response either confirming the issue or telling me what I've done wrong would be great.

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