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[Reporting] "The upload took too long, connection was lost"

HugTheHag
HugTheHag Member Posts: 3,139
in General Discussions

Hello,

Hoping to get advice from a mod if possible.

I'm trying to file a report on a killer who took my game hostage/harassed me the other day, as I have video evidence for once.

The video is from a twitch VOD from the killer, so I cropped to the game where the griefing happened, leaving only a few seconds of the lobby (to show his username matches the ID I want to report), loading into the game, and the part showing his problematic behaviour.

The video is nearly 7 minutes long, and the least heavy format I could export it to with decent quality makes it a 168Mo MP4 file.

However, whenever I try to upload the file on the reporting page, the loading bar flies by until it gets interrupted with a message saying "The upload took too long, connection was lost.". The uploading process never goes longer than a few seconds before being interrupted. (I do not have connection problems at the moment)

I tried to upload a screenshot to see if it was working at all, and the screenshot got uploaded without a problem.

Is the problem coming from the video file being too heavy ?

If so, I don't know how to proceed to upload the video proof. Yet, I do feel that it is necessary. Uploading only screenshots does not translate faithfully all of what happened, and a claim without evidence would not do.

I would appreciate an answer on this matter. Thank you in advance !

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