http://dbd.game/killswitch
"What actions will result in a temporary ban?" - Customer Support ticket OPTIONAL?!
This support document lists different things that can result in a temporary ban: https://support.deadbydaylight.com/hc/en-us/articles/4408581146516
All the examples say "In-game report REQUIRED / Customer Support ticket OPTIONAL"
I may be wrong, but don't all of these examples also require customer support tickets with video evidence or at least screenshots additional to the in-game report?
Comments
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Does nobody from BHVR want to clarify what is required to report this gaming behavior?
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I don't work for BHVR, but every report requires an in-game report. You can then bolster your report with screenshots, videos, etc. via a support ticket. You don't have to, but it helps greatly.
Generally speaking, if you're going to report someone it is best to have a video of it. Especially if you're reporting things such as suspicion of cheating, exploiting, or things like holding the game or you hostage. Endgame chat related reports are usually where screenshots are fine, but if you're already doing something like streaming/recording your games just use the video.
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You don't need the video evidence but I think they would appreciate it when possible regardless. They probably keep logs of end game chats based on reports for harassment or advertisement of cheats and stuff, they can probably figure out botting based on bp gains.
I can't find the reply Mandy made to me once but she has confirmed that video evidence isn't always required, but I'm unsure how it works for stuff like lag switching or working with the other team or stuff like that.
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I'm 100% sure, just in-game reports for "Holding the game hostage" do absolutly nothing and won't even get reviewed. I'm not even sure that just in-game reports for "Insults, intimidation, hateful speech, repeated harassment" in the chat system gets reviewed and actions taken.
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They help more often than you think, but like the vast majority of games you'll never really know as they don't really give feedback on actions they taken. Like I know they have a lot of backend data points they collect and what not, but for obvious reasons we'll never know to what extent they can see what happens in game, but they can probably tell when a game's went far longer than even the most generous estimate.
Though, if your 100% sure they don't do anything just consider it as every time you report something you need evidence. If that feels like too much of a hassle then I guess don't report? Though I strongly suggest reporting.
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My point is not whether reports make sense or not, but why the categories say that a customer support ticket is optional. so no additional evidence like screenshot or video is needed. in my opinion this is simply wrong.
Cheaters must be reported with evidence as they have no data on what is happening in the game. this was written here in the forum by the official staff several times and is also stated in the permanent ban support page. So someone who has infinite items or all perks cannot be recognized by the system and nothing of the sort is recorded and you need a video to proof someone was cheating.
How should a support employee then be able to tell from an in-game report whether "Holding the game hostage" is present or whether it was just a 3 gen?
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They won't ban without proof (as they shouldn't), and proof is video/screenshots.
So reporting griefing or cheating with only ingame report does pretty much nothing (unless chat abuse iirc)
However, it IS necessary to have reported in game when you do a support ticket so that they can check that you have indeed faced the player you're reporting and that you're not just making things up.
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correct as it should be. so why is BHVR write on their own support page that customer support tickets are optional, i.e. proof is optional?
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I wish I knew !
But their offences list is probably due for a good refreshing.
I reported someone last year for bodyblocking me in a corner for half the game and the support told me it wasn't ban-worthy because at the time there was no mention of hostage holding on the page and "bodyblocking" was specifically said not to be a bannable offense.
It got dealt with and edited afterwards, so yeah. The support ticket being optional might be a mistake ?
But in any case it's interesting, and definitely deserves being brought up !
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Tbh I reported someone for blatent hacking and chat abuse with several Screenshots and a twitch vod for proof and was told that because they weren't on Steam there's no possible way they could've been speaking in endgame chat. It took me three tries of telling them that the evidence is right there in the video and that they are Windows store (and literally finding their profile on my friends Xbox as proof) before they even read beyond the subject line and actually investigated the hacking part at all.
It was a fun experience, that's for certain.
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That sounds awful.
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That might explain my experience. I reported two survivors for holding the game hostage, they crouched around and did nothing (even had troll names that fit for this behaviour) and I was their teammate and dead, so in the video I sent you could clearly see that they just crouched around. From the comments the mods made in this forum I believed it to be a clear case, but support told me they need more info without specifing what info they need and instantly closed the ticket. Not as egregious as your and GoodBoyKaru's experience but I was still annoyed.
To the original topic: I was pretty sure that chat abuse is the only thing you do not need aditional evidence for, so it seems like a mistake.
Atleast this comment from Mandy contradicts the Information on the website.
Post edited by SunaIIanu on1 -
I had a very similar thing happen to me the other day. One guy DC'd and another killed themselves on hook. I ran to the Skull Merchant to kill me and she left me slugged for 4 minutes. While that in itself isn't reportable, she was clearly working with the other survivor. Ignored them on multiple occasions to leave me slugged, watched them do gens, hooked me twice, so the survivor could unhook me for points, and then left me slugged until I had very little health left and then finally hooked and killed me. She then ran around with the other survivor and let them get stun points and such before they found hatch and let her go.
Had them admit in the endgame chat that they were intentionally targeting and harassing me because I was a sore loser for giving up (when 2 others had already quit). Luckily I had recorded most of the gameplay with the two working together and how she targeted me. I sent an ingame report to report the killer with pics of the chat and the video I recorded.
I wait a day and then I just get a mail back saying "slugging isn't a reportable offense." when I made it clear in my ticket name that the report was for 'targeting and working with a survivor'. Clearly, they had never seen the video or looked at my screenshots. They just read the line "slugged for 4 minutes" and assumed it was that.
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Well, i reported a cheater once and that video has still 0 views. But maybe he was already banned by the time they worked on my ticket.
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