newsteller aces charm

After insisting on the ticket that this is their fault and not mine, because I subscribed to the newsletter through the link they gave, they ended up answering this as if to close the issue, they did not solve anything for me, according to them they cannot generate codes to give to the people affected by the company's own error, they intend to blame yourself just because their system did not work, the truth is that I have supported this company since 2017, I bought all the games they released in the Last years like Deathgarden, Meet your Maker, Hooked on you and others, the only thing I asked was that they take care of the problems that they have continuously, apparently in 30% of the things they do. They were not able to solve the problem with a simple "charm", so I don't imagine if I have a more serious problem in the future. I am very disappointed and outraged by the way they were handled. The only positive thing I got is that I managed to get the charm thanks to a person from the community giving it to me (yes, a random person was incredibly more effective than the company itself). Honestly, I leave with a very bitter taste and I feel undervalued as a player since I fulfilled everything they asked to obtain the charm and the company, due to its mistakes, was not going to solve the problem for me, regards.

 Your request (1271699) has been solved. To reopen this request, reply to this email.

 Jun 27, 2023, 15:10 EDT

 Hi there,

 Thank you for reaching back to us here at Dead by Daylight support

 We apologize for the delay in our response. I understand that you have encountered an issue where you did not receive the email containing the code for Ace's Wild Charm from the Newsletter, despite signing up for the newsletters, and I'm sorry to hear that you were unable to make sure that everything was ticked in the Communication Preference.

 We regret to inform you that, we're not able to retroactively send past emails, and with that being said, if you missed any promotions, you may need to wait for the future ones instead, as stated my our colleague on the previous email as well.

 I would love to lend you a hand if I could, however, we are unable to generate the code for the charm manually, therefore, we are unable to take further action.

 I understand this information may not be the scenario you were expecting. In case you come across any other issues or questions, please, let us know, we're always happy to hear from our players.

 See you in The Fog!