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Progress not saving

BenZ0
BenZ0 Member Posts: 4,125
in General Discussions

Its already the 3th time in a week where my progress didnt got saved properly and some Killers I leveled are for an example my myers now from 34 to 5 back. That sucks really, almost all my bloodpoints that I earned from yesterday are away. That is really frustrating and annoying. Any solutions yet maybe? Or something I could do against that? Would be thankfull for any help pls

Comments

  • Arik13
    Arik13 Member Posts: 67

    yes happened to me too

  • madds
    madds Member Posts: 70
    edited October 2019

    Did you by any chance play a custom game in any of these instances?

    "Some players have been facing an issue that causes partial loss of progress. We found one cause of the issue and are planning a fix for the mid-chapter update. In the meantime you can use this workaround: restart the game client after using the Custom game feature. Thank you."


    If not, try restarting your game anyway. If it doesn't work, you can submit a support ticket here and detail your loss of progress to receive compensation: https://support.deadbydaylight.com/hc/en-us

  • BenZ0
    BenZ0 Member Posts: 4,125

    @madds

    Alright thank you very much! I played a custom game there, so this could be the issue

  • StupidPallets
    StupidPallets Member Posts: 395
    edited October 2019

    We should be able to send in our broken copies of the game and have DBD send us the correct, fixed product 5-7 days later, just like any other sane company who sells products.

    You all realize receiving a broken product and not having reparations is a scam, right? This is pretty much how the video game industry is working now.