Extreme Dissatisfaction, and here's why
Honestly I tried so hard to refrain from this kind of post. I thought to myself, "The developers are only human" but you guys have just proven to let customers down on a recurring basis.
Here's why:
For starters, you guys are holding off on community engaging events. This seems reasonable, given you guys justify this because of wanting to improve the game. That is perfectly good reason, IF you guys were accomplishing that.
- Dedicated servers have been out FOR MONTHS and still haven't been as improved as you guys promise. Hitboxes are worse because of the added latency, Killers like Nurse and Hag, Michael Myers, Ghostface, are all still terrible on the new servers. I had a game where when I downed a survivor as Nurse, when fatigue was over, it automically teleported me to my original spawning location! Everytime this is brought up with the dev team, I quote "Don't expect things to be fixed right away"
- The Rift FEELS like a scam. I don't like feeling this way. When I purchased, I was given the assumption of "an hour a day" would suffice to completing the rift. It isn't, the challenges are still ridiculous (Like Six feet under, currently taking me 2 hours to beat this challenge. Even when trying to farm with Survivors, it's nearly impossible.) You guys, AND I QUOTE again, claimed that an hour a day would be enough.
- Cosmetics and content in being pumped every 2 weeks and every few months. IF you guys were so worried about improving the game, you guys would be making more of an effort to release bug fixes and Quality of Life improvements in the game instead of releasing new content and cosmetics as frequently as you guys do.
- Matchmaking issues are still relevant. Infact, everytime I exit this game and go back to play it, 9 files are constantly corrupted. I had a video of a 40 minute queue time, that thankfully was responded to after pestering the dev team with emails and forum threads. Still, the only information received on it was during a Q&A that "they will be making tweaks behind the scenes to TRY and improve matchmaking." What about the bug that is causing my files to get corrupted and cause major matchmaking issues?
- Hotfixes takes days if not weeks for major game breaking issues that should never of made it into the game anyway (recurring rubberhook bug, for example)
- Fog Whisperers that are officially endorsed by BHVR don't really undergo much standards. An example being that disability comment being made and BHVR really just turns a blind eye to those who are officially endorsed by them.
If you guys read this, I do not think for one minute that you guys are bad developers. I quite often see your guys love for DBD as a truly great and amazing trait, but it's disheartening to see the game in such a horrible state with such loosely-promised claims made. I don't want to buy The Rift again, I do NOT want to keep purchasing DLC, Cosmetics, or anything that will further support you guys because I don't see the benefits coming from giving you guys money anymore. Under the impression that the game would improve durastically since the ingame store, and the Rift, given that it was a new source of income, but it has been quite the opposite. If told by the mods and devs of the game, "Nothing gets fixed right away", but... after it being weeks, or months, WHEN can we then be upset the game isn't improved? When is it allowed for us not to feel like you guys aren't putting in as much hard-work as you could be? While I may be ignorant as to what goes on in your everyday-office work hours, and could be under a false prejudice, I'm currently an unhappy player with the state of DBD and that is all I have left to say, I'm sorry.
Comments
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I think they care but their priority is how much money they can squeeze from us.
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I know they care, and they used to show it, but they don't anymore. Idk just how I've definitely been feeling lately. But of course, who on earth would be a developer for a game they don't care about? That makes no sense D:
Post edited by RepliCant on2 -
I'm not a developer, but if you are genuinely looking for explanations to some of these, I'll try to address your concerns.
Dedicated servers
The dedicated servers have been consistently improving, they just haven't been announcing changes. While it's true that they're nowhere near perfect and latency is still very much a problem, they're miles better than they were two months ago when people were struggling to even move. It's possible that you could be having trouble with the servers due to you yourself not having a good connection to them, for example if you're in a region that isn't particularly close to a server and don't have incredible internet to compensate for it. I believe there are plans to deliver an update on the dedicated servers in the end-of-year informational post that will release on December 31.
The Rift
While I understand your frustration with the Rift, the 1 hour per day thing was a proclaimed goal, not a promise. This is the first time they've done something like this, so it shouldn't be too surprising that some of their ideas about how it would all turn out were pretty far off the mark. The DBD Rift is unusual for a battlepass system in that the premium track doesn't contain anything in the way of XP or progress boosters, meaning that there is no disadvantage to buying the pass later rather than sooner. I'm sorry that you're disappointed with it, but especially since this is the first pass and there were bound to be some issues, the smart thing to do would have been to wait to see how far you could get along the free track before investing in the premium.
Cosmetic releases and bug fixes
It's been said so many times it's becoming a cliche - cosmetic artists don't do bug fixes. New content and cosmetics are necessary to draw in new players and keep older casual players interested. They also generate the revenue that the company needs to pay the programmers to fix bugs, and to maintain and improve the dedicated servers, which are the sort of thing that can't be skimped on.
DBD has 8 major patches every year, with usually a hotfix or two between each one, and almost every set of patch notes they release has dozens of bug fixes included. The most recent patch had about 80 different bug fixes. The one before that had almost 100. Even though it may seem like they don't pay attention to things like fixes and improvements, that's probably more an issue of cognitive bias than anything else.
matchmaking
I don't know what the solution is to your corrupted files problem, or what it has to do with matchmaking, but it doesn't seem to be particularly widespread, so it makes sense for the developers to be prioritising issues that are affecting all or most of the playerbase over those that affect only a few. When it comes to matchmaking and queue times, I can't tell you anything more than what they themselves have told you - that they know matchmaking has its issues at the moment, and they are working to try and resolve them. It's up to you whether you're willing to take them at their word on that.
Hotfixes
I don't know if you're a programmer or not. If you are, you know that sometimes bugs can be difficult to identify, and even more difficult to diagnose and fix the issue, particularly if your code is irreparably messy and badly organised as DBD's is rumoured to be. They also need to go through testing to make sure the issue is fixed before it goes into the patch. This process could easily take anywhere from a few days to a few weeks. While I agree that the devs could probably do a better job when it comes to QA, once those bugs do get found in the game, the time they take to get fixed is not actually unusually long.
Fog Whisperers
I actually agree with you on this one. I don't know what's really going on there. There are a lot of side projects like the Fog Whisperers program or seasonal events that the devs appear to have been too busy to really pay attention to lately, and I don't have an answer as to why that is.
You are always allowed to be unhappy with the state of the game, and to give your feedback on what parts you're unhappy with. The devs need to hear that kind of thing, and it can only be beneficial when it comes to improving the game. It's also good to be able to acknowledge that we as players don't always see the big picture, so I commend you for that. None of what I've said here is meant to invalidate your feelings or your concerns in any way, just to provide an alternate perspective that might help you to reconsider or at least ease your frustration by providing answers to some of the questions you seem to have.
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Hey, I read what you said :) thanks for giving the time to explain some things.
- About cosmetics
I see, I guess I was wrong there. I just believe when releasing the amount of content they do, while the game is in the current state, can give a false prejudice when giving feedback (which is what clearly just happened, Lol). Sometimes you look at the tremendous amount of content and say, "hey, why doesn't bug fixes and stuff that matter more get done before cosmetics" but I will achknowledge I am wrong in this aspect :)
About hotfixes:
Maybe that's the core issue then? That *if rumours are true*, the code is messy, which leaves more problems than not. I know how developing works, it's not easy, and in no way disregarding their work put into it, but I'm not going to lie when I say, it's a bit ridiculous how much gets broken when they try to fix other things. I will also just achknowledge, it's pretty hard so props for them for trying atleast. I just see other games I won't name, release hotfixes within 12 hours if not a day at max for *game breaking* bugs.
About matchmaking:
I have an email from DBD customer support saying Matchmaking is their top priority, and it does seem like matchmaking problems are an issue across the board. Now, you're also right though, my particular issue seems only relevant for me, but it's kinda frustrating when you realize nothing is going to be done about it for a while, and you don't get an answer other than "we are making small tweaks, and matchmaking is our priority". That's all.
Glad we could have a discussion about this, and I'm also personally thankful you aren't disregarding how I feel about the current state. Everyone is allowed to feel different, and I tried to remain my comments down to constructive criticism and tried not to exceed in such. I hope my comments came across as an criticism and not an attack on the game (That I actually love)
Edit:
also i'd like to point out to no disregard what the ending of the post says specifically. :)
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Hey man, nice job :) See, for some people it may have been alright, but for others, (like myself) it has been quite difficult.
And if you're curious, I play this game more than one should average per day.
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I can't really pinpoint exactly how much I play per day, but it's between 30minutes - 6 hours a day. It just ranges.
(Btw I'm really grateful and thankful for The Rift and Archives, I just hate how stressful it is and that we were promised 1 hr a day would be enough)
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Yeah, I think you're right in that the main issue when it comes to bug fixes is probably the programming. Badly organised code makes troubleshooting ten times harder, and it's unfortunately not something that can be fixed very easily either.
I totally understand about the matchmaking thing. I think we've all had enough bad customer support experiences that we can relate to the frustration you're feeling. When you're being told that your issue is top priority but it's still a problem after months, those assurances can start to feel pretty hollow.
And I think you came across very well in your original post, so props to you for that. It's a rare person around here who can complain about things in the game that they're unhappy with without coming across as rude or obtuse. It's nice that you can acknowledge the hard work they're putting in and know that they still care about the community, even during times like these where communication is scarce and emotions are running high.
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dedicated servers are still #########
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