As a response for you
To respond to this Peanits, you need to understand how badly your PR team screwed the pooch.
You made an announcement for this mid chapter patch where you made it very clear that newer Survivors are who you care about (them not being annoyed/struggle with difficult gameplay.) Maybe this wasn't the intention, maybe you are trying to actually improve the game, but your PR team hasn't spent any time trying to repair the backlash, and you've chosen to instead say "I guess it's okay if they all hate us" and that's a scary choice, because the outrage hasn't gone down, only bigger and louder.
He has a right to ask if it's just an FU, because the announcement was a giant FU. Running from the mistake won't fix anything. You've talked about Riot Games before, look at how they handled their mistake over the "Practice Tool." They said nobody needs it, you're stupid for wanting it. They had massive backlash, and made an announcement where they flat out say "we effed up." Now are the changes where you screwed up? Maybe, maybe not, but the PR was disgustingly screwed, and the community will need a response at some point that addresses this, whether it's an apology or a justification.
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I agree with all of this.
Whoever is writing these patch announcements from their PR department seriously needs to be put back into customer retention training...cause it may as well have been a giant ASCII art middle finger to killers. So much of the backlash could have been avoided if it was worded correctly. I pray to god whoever wrote those notes never has to write corporate email.
Their PR department really pulled the old Fonzie and jumped the shark with that one.
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