Supporting

I went on the Dead by Daylight support site almost 2 days ago and created my first ticket regarding a cheater I found. The reason i make this discussion is to find out if they have that many requests and it is indeed hard to go through any posts or if they dont tend to check it too often. I dont really know, as I said it was my first time but I made sure to fill the blanks corectly (+video footage). I'm sorry for my impatience or if I said anything wrong, it's simply because I dont want more people to have to endure an unpleasent experience like facing a cheater. If someone is experienced with the site and can give me more information about how everything works, i'll be greatful.