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Kill Switch update: We have temporarily Kill Switched the Forgotten Ruins Map due to an issue that causes players to become stuck in place. The Map will remain out of rotation until this is resolved.

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DBD support are not replying me

CRISSxDEVIL
CRISSxDEVIL Member Posts: 17
in General Discussions

after i have submmited ticket for my problem the dbd support asked me for information and i have game them that they told me they will investigate and that was at 13 and now 22

i send them and email at 20 and 22 for information about the situation and they didn't reply me back.


Regards Ibrahim

H00350306@hct.ac.ae

Tagged:

Comments

  • Fiv55
    Fiv55 Member Posts: 350

    Whats the issue?

    Yep they stopped replying to my ticket back then as well and it got fixed with a patch later (my game crashed saying "not enough video memory", I'm using a 8GB gc)

  • HellDescent
    HellDescent Member Posts: 4,883

    Your ticket is probably marked as solved. This is where support ends.

  • Mandy
    Mandy Administrator, Dev, Community Manager Posts: 24,629

    It might be that Support is unable to fix the issue immediately. We do ask that you give time and do not chase up tickets, because then that delays the process for you. Please remember that Support deals with a lot of tickets and things do get answered, but they also do take time.

  • CRISSxDEVIL
    CRISSxDEVIL Member Posts: 17

    but its been already two weeks how long should I wait?