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Game Crash DC Penalty

My wifes PC Keeps crashing. Seems to happen most when we are in a party. She is currently at a 30 min Timeout.

She (my wife) says there is a dialog that comes up giving her the option to Submit a Crash Report. I can only assume that theres no other way to trigger that Dialog other than a game crash. I mean you cant trigger it by klling the task in task manger yeah? So wouldnt that be a good way to NOT punish people who are genuinely DC'ing for Game crashes? Inotherwords, if your game crashes and you submit a report, then you are exempt from punishment?

Just an Idea.

I also have another Idea. Please consider making the DC Punishment Increment in smaller amounts. To the best of my knokwledge she has only had 3 crashes and is already at a 30 min timeout. The one before was 15 minute. (I dont know what the first one was). It looks like thats logaarythmic by that i mean every increment is double the previous one. It's a bit harsh. my Wife is totally PC illiterate so I have fix these things for her. God she plays a lot of games and give me a lot of work fixing things. it would be so nice if I didnt have to wait though her timeout with her to see what happens after I update her drivers (for e.g.)

Anyway, I am seriously enjoying the game and I am sure it's only going to get better. It's a bit overwhelming for beginners though.

GLA