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Do you actually ban people for chat harrasment or am i wasting my time filing reports?

In the last days ( idk why since in over 4k hrs i had rare sights of such behaviour) i had killers harrassing either me or my teammates in very serious ways.

I got one particular killer that promised to both #########, kill and do very unpleasant stuff to my gf in real life.

I reported him and he's still playing the game as nothing ever happened, so my question is: Do both ingame and dbd help center reports do anything or am i just wasting my time? In case he won't be punished in any way, do you think it's an healthy thing to allow such behaviour on your game?

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