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BHVR deleted my progress and says its my fault

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lost my progress because of their stupid behavior account. Submitted a ticket, was promised reimbursement, nothing happened for two months, and now they say that it's an intended effect and it's my fault for not checking the obscure FAQ on some site that isnt the official DBD or Behavior site. For all I know they added that recently anyway - sure didn't see that before. Anyway. Done with this game. Haven't played in months. Hope it goes bankrupt.

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