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Why have this official forum and social media if you don’t like good communication?

This question is to the powers that be at BHVR.

I found out a little earlier that there used to be 2 community managers @Peanits and @not_Queen whose roles apparently changed, have they been replaced?

I’ve only been playing the game for 12 months and have enjoyed it for the most part. Sure it has a few bugs and issues, I’m totally fine with that. A lot of time, effort and money has clearly been put into the game and I appreciate that.

The one thing that I just can’t get my head around is why the communication is so poor! Imagine how much easier everyone’s lives would be if the communication between BHVR and its players was open, transparent and 2 way.

I don’t expect a reply from anyone at BHVR, just like you wouldn’t expect a letter back from Santa Claus, I’m simply asking this question with a glimmer of hope that not all employees got lost in the fog or had their tongue tied by the entity, and maybe one of them could come forward and tell the truth as to why good communication is seemingly frowned upon.