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Possible refund?

Platónidas
Platónidas Member Posts: 9
in General Discussions

Can we have a refund on the skins we have bought that were changed on the new update on survivors?

It's possible? They changed the product (skin). It's no longer the skin I had (aesthetically).

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Comments

  • GoodBoyKaru
    GoodBoyKaru Member Posts: 22,930
    edited July 2021

    DBD's EULA ststaes that no Virtual goods (including skins, characters, power ups, currency) purchased with real money are eligible for a refund. Everyone agreed to this EULA when they first opened the game, and whenever the EULA is updated they must agree again.

    So, basically, no.

  • Mandy
    Mandy Administrator, Dev, Community Manager Posts: 24,630
    edited July 2021

    There is no refund on virtual goods - this includes skins. Please refer to the EULA where this is explained, as this is a Live game you accept that changes can be made.


    https://deadbydaylight.com/en/eula

  • Mistikus
    Mistikus Member Posts: 1,347

    you accepted the eula they say there that they can change what they want whenever they want without right to a refound couse its a life game

  • neonblush
    neonblush Member Posts: 68

    Nope. They wouldn’t even give a refund for the Resident Evil DLC even though I couldn’t play it for over a month due to being on PS4 lol.