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Rank reset... no reward

I know there is already a discussion on this, but I wanted to clarify what happened. I was in a match, got to the end game screen with "Match Result:" displayed, then the game hung and crashed. when I restarted my survivor rank was Ash IV. no rank reset reward. I did get archive progress and the BP from the match, but no reward. 2 pips in the match were awarded to the Ash IV rank, rather than pushing me from Gold I to Iridescent IV as expected.

TLDR; rank reset early, no reward and game crashed

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