Bought Auric Cells 4 times now, have not received any of them.
I bought the $8.99 pack of Auric Cells 3 times (twice in DBD store then once in the XBox store when the DBD store said purchase failed both times). I was charged $26.97 but never received any of what I bought.
I contacted support and was told to wait 24 hours. I waited then sent them the screenshots and info they wanted. I've now waited another 24 hours and I have gotten no response from customer support.
To see if it was my card that was bad or their system, I bought another $17.99 with a different card. They once again charged me, took my money and I still have no Cells.
I uninstalled the game and am in the process of (VERY slowly) reinstalling, hoping that might work.
If anyone has any advice on what I can do from here, please let me know. I'm at a loss and very frustrated. If they can't guarantee a reliable purchase for their customers, why have the option?
(The screenshot I sent them, showing no Cells as well as the time and date.)
Comments
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I think only support can help you with that. Maybe Xbox can refund you the purchase you made through their store, but other than that, you have to wait till support helps you again.
Maybe Mandytalk can help you getting your ticket, but I don't know that for a fact.
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youuuu~
have beeeen~
scammeeeed~ ♪
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Contact support.
If there's anything at all that I believe the developers care enough for to never let go awry for long, it's anything involving financial transactions.
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I certainly hope so. It doesn't really seem so, considering this happened in the first place, but I'll give it a couple more days.
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Lol dude, just why do you keep buying after not getting anything but charges three times? Smart.
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I woulda stopped the first time it happened.
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Common sense does seem to be a rarity in the Dead by Daylight community.
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First of all, don't call me dude.
Second, I'm 1,000% sure I explained in post what happened so.. go away? Maybe? No one asked your opinion?
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