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Why we still have cheater, support doesn't do his job

Architekt
Architekt Member Posts: 4
in General Discussions

it's been a while since i do ticket and report in game, almost every time support never get back to me or ask my cloud id then nothing,

for exemple i recently report a guy who cheat live in twitch, it's been at least 2 weeks, the guy still live and cheat, i provide his steam ID, the vod where we see him cheating,

EAC doesn't do the job, support doesn't do the job, i mean that upset me so much

instead of doing useless fix start to improve anti cheat ? how they don't see the player base fall down like never before ?