Kill Switch update: The issue affecting Baermar Uraz's Ugly Sweater has been fixed and the cosmetic has been reenabled in all queues with this update.

Anyone else not have the strangers things characters despite purchasing the chapter?

delugeoffear
delugeoffear Member Posts: 16
in General Discussions

I've had the stranger things chapter since it's return sometime ago. But today I went to play some killer, and it says I have to buy the characters again despite having cosmetics for Steve and definitively playing the character, prestiging him, etc. I wanna know if anyone else is experiencing this rn.

Answers

  • Mooks
    Mooks Member Posts: 14,855

    are you on Switch? Then it’s a know issue and being worked on!

    It’s advised to not buy the chapter again as you might not get it refunded once it’s resolved.

    You can open up a support ticket especially if not on Switch so support can directly look into your account

    https://support.deadbydaylight.com/hc/en-us/requests/new

  • sonata93
    sonata93 Member Posts: 418

    same issue here as a Switch player!!

    I lost access to all my ST DLC content, including all the skins I brought. How annoying.