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No response to tickets

Yale
Yale Member Posts: 2
in General Discussions

Hi all, I sent a ticket to support 1 week ago a little more a little less and I still haven't received a reply.What can I do? I read that maybe writing here in the forum could help, is that true?

Comments

  • Rizzo
    Rizzo Member, Administrator, Mod Posts: 17,840
    edited November 4

    Nothing we can do about it on the forums.

    They might be experiencing a surge of tickets and a reply might take a bit longer than usual, but you have to wait for them, just be sure not to open new tickets, because that will send you back into the queue.

  • Yale
    Yale Member Posts: 2

    Ook, thanks