Urgent! Need help ASAP! I still can't get into the game on Xbox Series X
Can anyone help me with any troubleshooting techniques? I'm missing this whole event because I can't access the game on my Xbox Series X. I can't get past the login screen without getting error code 8,005. This has been the case since they deployed their "fix" on Monday July 14th. Like many other Xbox players, I was unable to access the game for 4 days last week due to the issues. The patch last Friday seemingly fixed it and I was able to play over the weekend, but now the Monday patch broke it again! I've tried every troubleshooting method I can think of in every possible order: making sure the game is up to date, making sure the console is up to date, restarting the game, restarting the console, hard resetting the console/clearing the cache, resetting my internet, clearing the game data on my console, uninstalling/reinstalling the game. Nothing has worked and it's been 5.5 days now (in addition to the original 4 days missed last week). No other game is having issues. I've submitted a ticket to DBD support with evidence (twice) but am getting no response besides the confirmation email that they received my request. Even more frustratingly, I just tried logging into a different alternate account on my console and that was able to get into the game, but when I switched back, same issue! I'm completely missing this event and the once-a-year chance to earn cakes. I'm at my wits end and desperate. Any help/suggestions would be appreciated, thanks!
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I have been unable to play since the first week but error 8,005 is a server outage on Amazon's part. If you have gamepass you may need to contact Microsoft support and ask them to confirm/refresh your subscription. You're not alone, many of my friends have been able to play less than a week since the event started. Hope it's sorted!
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@Dark_Vorahk1 Much appreciated mate. I am playing via gamepass so I'll try the Microsoft support route. Thanks for taking the time!
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I spent several hours on Saturday troubleshooting this issue with a Microsoft agent and still no luck. They even changed my gamepass data. It's been 7 days now and after ~15 hours of troubleshooting I still can't get into this game (and only this game) because of error code 8,005. I was considering purchasing the game ($24) but the other account was able to get into the game without needing to purchase it, so I'm skeptical that would work…. I could always refund it if that doesn't work. Does anyone else think that would be worth a try? I want to get into the game before the event ends so I can at least get the measly 2 million compensation bloodpoints and spend them on cakes.
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I went ahead and purchased the game to see if that would finally resolve the issue, but no luck. I'm still getting that damn error code even after trying all the troubleshooting steps again with the game purchased. I have requested a refund from Microsoft and I honestly might just quit the game completely. Over 3,000 hours invested over the past 7 years, over $1,000 spent in the store… I am so exhausted by this ordeal that I just don't care at this point. And judging by the lack of response from the BHVR support team as well as their team here on the forums, they don't care either (plus the insultingly low bloodpoint compensation sent to Xbox players). I was excited by the future content in this game (I'm a huge Walking Dead fan) and I probably would have been enjoying playing this game for the next 10 years and spent another $1,000 in the store, but at this moment, I just don't care anymore. They left me high and dry during the last anniversary event, unable to play for 14 of the last 17 days of the event, turning what should have been a celebration into a nightmare. If this is it, it's been a fun ride. Take it easy yall.
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Lol a forum team member sees one of their players struggling, unable to get into the game for weeks during an event, desperately asking for help. Their response?
Do we get our support team to help this poor player out by prioritizing fixing this issue on our backend and let the player know we have done so? Eww no.
Do we move this discussion to a different section of the forum and call it a day? That's a bingo!
Bravo, well done. Thank you so much BHVR for your stellar response.
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