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Urgent! Need help ASAP! I still can't get into the game on Xbox Series X

Thund3rstruck57
Thund3rstruck57 Member Posts: 306
in Bug Reporting

I'm missing this whole event because I can't access the game on my Xbox Series X. I can't get past the login screen without getting error code 8,005. This has been the case since the "fix" was deployed on Monday July 14th. Like many other Xbox players, I was unable to access the game for 4 days last week due to the issues. The patch last Friday seemingly fixed it and I was able to play over the weekend, but now the Monday patch broke it again! I've tried every troubleshooting method I can think of in every possible order: making sure the game is up to date, making sure the console is up to date, restarting the game, restarting the console, hard resetting the console/clearing the cache, resetting my internet, clearing the game data on my console, uninstalling/reinstalling the game. Nothing has worked and it's been 5.5 days now (in addition to the original 4 days missed last week). No other game is having issues. I've submitted a ticket to DBD support with evidence (twice) but am getting no response besides the confirmation email that they received my request. Even more frustratingly, I just tried logging into a different alternate account on my console and that was able to get into the game, but when I switched back, same issue! I'm completely missing this event and the once-a-year chance to earn cakes. I'm at my wits end and desperate. Please help.

1
1 votes

Declined · Last Updated

With everything working showing on our side, we can only suggest you contact player support - or if on Gamepass please contact MS support (there have been various issues with gameplas reported on other games also recently)

Comments

  • Thund3rstruck57
    Thund3rstruck57 Member Posts: 306

    Per Microsoft support (after several hours of troubleshooting with one of their agents and them resetting my gamepass data): "Since another Dead by Daylight account works fine on the same console and network, it’s almost certainly a profile-specific issue. At this point, the most effective move is to contact Behaviour Interactive’s support team again directly. They can dig into your account’s backend and check for server-side flags or penalties, corrupted cloud sync data, or account-specific bugs or entitlements. As they are the equipped in assisting you related to game profile-specific issues."