Store refunds?

drunky26

Hello, I just purchased 500 auric cells and bought Feng's "Masuku Bijin" which is 400 cells.

Now it says "Refunds are not currently supported for in-game purchases in Dead by Daylight. Check with the game publisher directly to see if they can provide you with a refund."

Where exactly do I check this? I'm confused.

Also does the usual steam rule apply (you can't get a refund if you've played more than 2 hours)?
Because I bought it today and I played more than 2 hours after buying it.

If you're wondering why, I simply don't like it, it's edgy and screams "tunnel me" ;/

Is there a chance of me getting a refund on this?

Eveline

Why didn't you check it in the store before buying it? You can even rotate a character.

drunky26

@Eveline said:
Why didn't you check it in the store before buying it? You can even rotate a character.

Not sure honestly, I guess it'd look cool.

AntiJelly

Go to this website to contact support:
https://support.deadbydaylight.com/hc/en-us
You can send in a support ticket asking for a possible refund on your auric cells.

HeroLives

I once bought a Laurie and a Quentin to only find out that every time I played those characters even though I wasn’t running any obsession perks, I was tunneled repeatedly match after match after match. For some reason killers don’t like flashy it turns them into bulls.

drunky26

@AntiJelly said:
Go to this website to contact support:
https://support.deadbydaylight.com/hc/en-us
You can send in a support ticket asking for a possible refund on your auric cells.

Thanks, I just sent them a ticket.

HavelmomDaS1

Eveline said:

Why didn't you check it in the store before buying it? You can even rotate a character.

I don't know about this cosmetic piece, but some cosmetics from Feng are clipping a lot and you only find out if you try it out (or saw that in a video)

Eveline

Oh I see.

Milo

@HeroLives said:
I once bought a Laurie and a Quentin to only find out that every time I played those characters even though I wasn’t running any obsession perks, I was tunneled repeatedly match after match after match. For some reason killers don’t like flashy it turns them into bulls.

Same. And i main Quentin!

@HavelmomDaS1 This is why they should add the option to mix and match diffrent cosmetics from the shop.

Master

@drunky26 said:
Hello, I just purchased 500 auric cells and bought Feng's "Masuku Bijin" which is 400 cells.

Now it says "Refunds are not currently supported for in-game purchases in Dead by Daylight. Check with the game publisher directly to see if they can provide you with a refund."

Where exactly do I check this? I'm confused.

Also does the usual steam rule apply (you can't get a refund if you've played more than 2 hours)?
Because I bought it today and I played more than 2 hours after buying it.

If you're wondering why, I simply don't like it, it's edgy and screams "tunnel me" ;/

Is there a chance of me getting a refund on this?

The steam rule only applies for bougth games, not for DLCs and ingame currency.

drunky26

They've refunded my 500 cells within an hour of me submitting them a ticket!

xChrisx

@drunky26 so now u have again your cells and the feng cosmetic? 

drunky26

@xChrisx said:
@drunky26 so now u have again your cells and the feng cosmetic? 

No, the cosmetic was removed from my account.

Parrrick

https://forum.deadbydaylight.com/en/discussion/comment/333662#Comment_333662

When I asked them to remove something I bought with my auric cells by mistake today they said no. What gives?

Skellyburner

Can i have a refund on jane ramaro my brother bought it on my account

Mandy

No in game refunds are given.