Interested in volunteering to help moderate for the Forums? Please fill out an application here: https://dbd.game/moderator-application
Kill Switch update: We have temporarily Kill Switched the Forgotten Ruins Map due to an issue that causes players to become stuck in place. The Map will remain out of rotation until this is resolved.

http://dbd.game/killswitch

Lost all progress!! Need HELP!

bettin_gator
bettin_gator Member Posts: 16
in General Discussions
B756E8EC-AE0E-4D0A-9792-C4F5635B31DA.png 5147ED9C-B464-49DA-AA3A-23DD2CC1608D.jpeg D91BA4E3-0939-4AB1-A3B1-50ECC05A6585.jpeg F23A55CC-8FFE-4096-87CF-E0F0DBFEA2CD.jpeg C459A050-1850-4DDC-97B6-5CA5F7ADEEB9.jpeg

I had a level 47 David King, level 15 The Wraith, and a level 6 The Clown. They all went back down to level 1’s. It let me keep my Iridescent Shards but took all perks, add-ons, offerings, items, and bloodpoints with not refund. I noticed the day before it happened that I could not see the any auras as the killer and survivor. I went on the next day that they had all went down to level 1’s. I had tried restarting the game and redownloading it and still nothing. I have tried sending other tickets and it said to verify through the email and it had never sent me a verification email. 

Tagged:

Comments

  • prof_teabagger
    prof_teabagger Member Posts: 121
    edited June 2019

    I assume u restarted DbD again and it's still lost right?

    What exactly u have done previously? U had a hardcrash of DbD in your previous session or something?

  • bettin_gator
    bettin_gator Member Posts: 16

    I had noticed the auras not popping up the day before and I restarted it. They still hadn’t been popping up so I quit playing that day. The next day I got the new killer update (Ghost Face or whatever) and it erased everything. All I have done is restart it and redownload it. I have not experienced a hard crash of any sort.

  • [Deleted User]
    [Deleted User] Posts: 0

    Hey man i want to do this, but devs can only restore your progress not reset it

  • bettin_gator
    bettin_gator Member Posts: 16

    I just gotta figure out how to get my progress back

  • Darkwraith13
    Darkwraith13 Member Posts: 93

    I lost progress once. Emailed the team and they just gave my account a ton of BP to catch up again.

  • bettin_gator
    bettin_gator Member Posts: 16

    What’s there email?

  • bettin_gator
    bettin_gator Member Posts: 16

    I tried leaving tickets but it’s won’t let me.

  • Gay Myers (Luzi)
    Gay Myers (Luzi) Member Posts: 4,427
    https://forum.deadbydaylight.com/en/discussion/comment/545009#Comment_545009

    https://support.deadbydaylight.com is the side you contact and you wait for them to respond to your ticket.

  • bettin_gator
    bettin_gator Member Posts: 16

    I have now been able to successfully submit a support ticket. Will keep posted on further notice.