http://dbd.game/killswitch
Kate midday dress
Hey guys,
have a question and I’d like your opinions on it,
I’ve purchased both the clown and Kate with shards some months ago and didn’t realize there was an exclusive item in the chapter. Now usually, I wouldn’t care since the exclusives are usually not very good. But I wanted to combine the shirt with her leather pants and white hair head, so I decided it’s worth looking into,
i asked the costumer support team whether i could do the following;
-purchase the chapter, and upon verifying the purchase be credited 18,000 shards as I’d be basically be buying duplicated of already purchased characters,
i was met with a firm “no,” and then was ignored when I asked why that is.
now before you think I’m being cheap or it doesn’t matter it’s just a cosmetic, I’ve spent about $200 on this game with dlc and cosmetics, and the reason why I wanted the shards was to burn them for bloodpoints for stranger things which I will buy right on release.
I think my request was incredibly fair as I wasn’t asking for anything for free, I just wanted to be compensated with in game currency for characters I have already purchased and would just be paying cash for duplicates of.
please let me know whether you agree or disagree below as I could be being completely unfair right now and asking for too much. However if majority of you think this is a fair request, comment below so the support team can learn to handle requests better rather than ignore paying costumers for days with no reply.
(Reposting as mod closed my last post, if they do it again I’ll just post on the Facebook community group)
Comments
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That’s on you really.
Plus that would be easily exploited and make the game pay to win. I don’t agree.
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Exploited and p2w? How so?
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Then by that logic game is already pay to win by making licensed characters. 18,000 shards buys roughly 1.4Mill bloodpoints, which equates to about 15 games of killer for me (3 or so hours). I hardly believe that a 3 hour advantage constitutes “pay to win.” The game already established that by making characters with great perks (such as leatherface) blocked by pay barriers. what I’m asking for isn’t even a refund, as I’m repurchasing characters I’ve already bought. I’m merely asking not to have to pay twice just because I want a common rarity dress for Kate to go with a $10 cosmetic I purchased.
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Think about it. 18 dollars get you 18,000 bloodshards— which are normally earned through gameplay. Which, I would be okay with, but only if they came in larger amounts.
Additionally, 9000 per character covers what most players spend their shards on, the shrine, four times. Eight times including both.
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If they let one person do this then many others will want to buy content they already own just to get some shards they can use to trade for bloodpoints. It would mean anyone willing to spend that money would have easier access to the best addons/items which would turn the game almost pay2win, it would certainly be unwelcome in the wider DbD community.
Sorry but they're right to say no.
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18,000 shards equals 1.4 million bloodpoints, that barely gets you to level 40 on 1 character and is about 3 hours of killer time. i can understand why they wouldn’t want to do this for everybody but keep in mind I’m REPURCHASING THE CHAPTER. If someone is willing to pay to buy the chapter than by all means I think they should receive their 18,000 shards back but unless they are willing to actually purchase the exact duplicate of what they want a rebursement for, I agree say no. I earned these 18,000 shards, I’m not getting any cherry on top. I merely ask for what I earned to be returned
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This logic has one hole in it. You had already owned these shards so you had to play enough time to gather them and at the point you had them, you could have spend them on cosmetics/characters on shrine. In the end it doesent create any p2w instead it just changes on what you will use them… its just like refund… because IT IS a refund (for which you are paying extra, so actually refusing this from the devs is a bad decision).
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But it’s also their fault. You can’t excuse that. At the end of the day they have the right to say no. If you want the chapter exclusive— buy the chapter.
It even says that in the description of the chapter on the steam store.
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From the start we are talking about the buying the chapter… and about you should either or not be granted a refund and right now you aren't bringing anything to this matter.
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The main reason I even went on that tangent is because that was the reason why he should buy the chapter; to which I personally disagree. I was saying that because there’s a few ways this reasoning could be exploited. I was bringing things to the convo, I was just supporting my argument.
I don’t think the devs are entitled to give you a refund when you originally spent ten dollars and want to get two dollars off after said purchase, with the addition of an exclusive, and 18,000 shards/1000 auric cells. If you wanted to get the shirt— pay eight dollars for it. It doesn’t change, nor it shouldn’t. That’s just a bad business model. Let’s make things clear; you own both characters from the chapter, but you want the Shirt which is exclusive to buying the DLC itself off of The Microsoft Store, Sony Store, and the Steam Store.
Additionally, regardless of how long the grind takes, that’s still skipping the grind. And level fourty at the start of the game is one hell of a jump-start.
EDIT: Look, like it or not— BHVR can handle their marketing however they want. If support declined your request, that’s as far as it’s gonna go.
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I’m not that petty. The purpose of these conversations we have on the forum is so the costumer support team sees what people like and dislike about the way they handle cases. I already purchased the chapter today because I really want that Kate dress and I didn’t receive any refund for the duplicates.
The point I’m trying to make is I think they handled it very poorly, I spent 18,000 shards as I was new to the game and just decided to use them on characters, as I grew to love the game I became invested in the cosmetics, as I stated before I’m around $200 in at this point. So for me, I found it a lack of care for the consumer when;
1.) I’m buying the chapter with cash
2.) I’m asking for them to press a couple buttons after I make the purchase to refund the hard earned shards (after verifying I purchased the chapter with cash)
if you disagree with me that’s totally fine and I can see where your coming from. If they do it for me then they have to do it for everybody. But I am doubtful that many players are willing to pay $8 to get a common rarity chapter cosmetic. My rationale for wanting it is because I have biker Kate and wanted to swap out the jacket with this.
I think they handled it very poorly (they didn’t reply to my email when I asked for an explanation either) but to each their own, thank you for taking the time to read through this
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No they told me they don’t refund iridescent shards or auric cells (which is a flat out lie as they can grant someone a million of whatever currency at the push of a button) 18,000 shards is a lot of play time and it goes down the toilet if I buy the chapter. That’s 150-200 hours of game time
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Yes, its a playtime, not money, the more logical outcome would be to grand a refund. Why?
It's simple, they don't loose any money by refunding shards and refunding them, which would be a thing if they were refunding auric cells and giving back iridescend shards could make more people buy dlc that they already bought for the shards, that means more $$.
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Ok. You guys gotta keep in mind.
They may not have a way to track who bought what using what.
Sure, they probably have a flat number on how many sells any content made, but that doesn't mean they know X guy bought Y using shards, auric cells or money. Specially shards since it's ingame currency.
And if that's the case, they can't know if someone is telling the truth or trying to win 18k free shards
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"Don't" is not the same as "can't". So no, they're not lying to you, they're just refusing to give you what is essentially a refund on a previous purchase because that's their policy, and that information was available to you when you first made the purchase.
The point people are trying to make is that giving you shards because you paid for a DLC is essentially the same as allowing players to purchase shards, which does introduce a P2W aspect into the game. There are good reasons why shards and cells are separate currencies.
Also, with all respect, if your reaction to them not giving you an explanation was to seek one on the forums instead, and then to continue to debate people who tried to give you one, they were probably right to ignore your request for an official explanation. I understand why it feels like bad customer service, but they're already incredibly busy. They simply don't have time to justify their decisions, or to keep debating back and forth while you try to convince them that your motivations make their rationale invalid.
No one is forcing you to buy the chapter again. This is how basic economics works. If you want the exclusive cosmetic, it costs $8. That's the price they've set. It's your choice whether to take them up on that offer or not, but if you do,you have no basis for retrospective complaint about the reasonableness of the deal you chose to make.
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You already got your answer about this topic https://forum.deadbydaylight.com/en/discussion/comment/685471/#Comment_685471
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