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Trapper's Ornate Mask Disappeared

arslaN
arslaN Member Posts: 1,936
in General Discussions

What happened? It's gone from my inventory and it's also not on the store anymore. Does anyone else have the mask still?

Comments

  • Aven_Fallen
    Aven_Fallen Member Posts: 16,583

    Nah, gone for me as well.

  • Guiltron
    Guiltron Member Posts: 149

    Same thing for me. @Peanits What happened to the Ornate Mask?

  • Hoodied
    Hoodied Member Posts: 13,031

    Same here, thats weird

  • Stornt
    Stornt Member Posts: 145

    I noticed this yesterday and was pretty dang upset, it looked rad and it was fun to be a shiny boi! Hopefully this was a mistake and not intentional.

  • 360hook
    360hook Member Posts: 2

    Hello I don't know how to access the mask? It says it's free, with an unlock text but no button

  • TheBean
    TheBean Member Posts: 2,320

    The Devs got so mad at everyone they are taking back their reward from everyone.

  • Spooky13
    Spooky13 Member Posts: 1,471

    It gone for me on Xbox too, not even in the ingame store. What's going on here?

  • Mandy
    Mandy Administrator, Dev, Community Manager Posts: 23,536

    I'm aware this has happened for quite a few people, all I can say is please contact support who'll be able to assist you in this matter.

    https://support.deadbydaylight.com/hc/en-us

  • ShadowRain
    ShadowRain Member Posts: 607

    ######### mine has gone too

  • Nikkiwhat
    Nikkiwhat Member Posts: 1,378
    edited October 2019

    Wow....jus gone. So....this is pretty annoying and dangerous if the game can just POOF away cosmetics....what about ones we purchased....those at risk too?

    IMG_20191020_111212.jpg


  • AhoyWolf
    AhoyWolf Member Posts: 4,428

    I have the same issue.

  • Mr_K
    Mr_K Member Posts: 9,367

    Same, is missing.

    @MandyTalk If many players have this issue wouldn't it be from a bug? It's a lot of support tickets that would have to be made if everyone is having this issue.

  • Dr_Loomis
    Dr_Loomis Member Posts: 3,703

    Hopefully there will be a 'make good' patch and everyone will get the mask.

  • YaiPa
    YaiPa Member Posts: 1,929

    Noticed mine disappeared too. I don't mind, since I didn't bought that cosmetic, and I really didn't like it that much. But if skins can now magically disappear any day now, it's kinda a problem.

  • Raccoon
    Raccoon Member Posts: 7,771

    Mine is gone, too.

    It seems to be universal.

  • Jesya
    Jesya Member Posts: 1,101
    https://forum.deadbydaylight.com/en/discussion/comment/774120#Comment_774120

    Yes, this is an issue. People purchase things and do not keep running records as they expect to be there when they go to use it.


    I have a ticket open now... I will be pretty disappointed if I'm told too bad, so sad you are S.O.O.L.

  • Mandy
    Mandy Administrator, Dev, Community Manager Posts: 23,536

    Hi, this is a current known issue - there's no need to write to Support, as it seems to be widespread. Please be patient and I will update wiht more information after the weekend.