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13 Dec, 2016 @ 9:36pm i lost my Legacy 3 Nea, 3 Claudette & Wraith's Weapon.

Crypter
Crypter Member Posts: 8
in General Discussions

13 Dec, 2016 @ 9:36pm
Let that sink in. I have sent at least 10 e-mails regarding this issue and gotten nothing but a middle finger (basicly) back. You're not working on a tool. I want the brutal honesty. Will i ever get my hard-earned Legacy Prestige back, or should i stop caring what so ever? I don't want toxic community answers. I want someone working on the inside to answer this one for me.

Comments

  • Crypter
    Crypter Member Posts: 8

    Thanks in advance, and a shameless self-bump.

  • PinkEricka
    PinkEricka Member Posts: 1,042
    Who are you contacting?

    This is the support email: https://support.deadbydaylight.com/hc/en-us/sections/360000085466-Customer-Support

    Whenever I’ve had an issue arise, they’ve always answered back. Send in a ticket through there... if you’re contacting BHVR through their official email then of course you’re not going to get a response back...
  • SovererignKing
    SovererignKing Member Posts: 1,273
    They compensate for loss of progress with BP, but they don’t give Legacy back unless you have video proof you had it. 
  • se05239
    se05239 Member Posts: 3,919

    @SovererignKing said:
    They compensate for loss of progress with BP, but they don’t give Legacy back unless you have video proof you had it. 

    I am so glad I uploaded bad gameplay of me playing my L3 Nurse, in case I'd suffer the bug and lose my legacies.