How often do BHVR moderators analyze post-match chats when reported?
I've just had a game with the absolute most rotten survivor. Slurs were the least concerning things they've slung at me. Said if I died, they'd throw a party, and have fun hanging, [BAD WORD]. Naturally I reported it the moment slurs were thrown but they just kept on going. (Honestly they should not be playing competitive games.)
So how often are chats analyzed? Because I don't want anyone else having to deal with the likes of that person.
Comments
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Reports would be 10x better if you went to the support page and sent in screenshots as well of the users, would definitely get them banned. I don't know if direct reports will entirely cut it but I'm sure it works, just better if you provide screenshots.
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I always do a quick report and then submit a ticket with video evidence of the conversation if that happens. I also report their profile to steam, as I'm PC.
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This. Always do this as well.
Always get screenshots, vids, anything.
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That would be interesting to know if an ingame report is enough in these cases. Filing an additional support ticket for every insult I get seems a little bit much.
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I only do it if people use racial slurs. I play Claudette a lot in random matches, so it is sadly not that uncommon.
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I have screenshots but I don't have their profile or their Steam ID. :c
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Sorry this happened to you. You did exactly what you needed by reporting them post-game; you don't need to send them additional screenshots or info. I don't know exactly how long it takes for reports to be processed on average, but I'm sure the ACMs get a lot each day and they go through them as they can. This kind of behavior definitely breaks the in-game communication rules, so they'll review your report when they can get to it.
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People always make note of the toxicity of the end-game chat even from non-players, and I feel it's a big part of why people don't want to buy it or play it any further.
If y'all are hiring though I'll work for mininum wage lmao
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