BHVR handles releases poorly, every time
So this isn’t a knee jerk reaction to yesterday, but a pattern. BHVR has stated they don’t like to release things on weekends or holidays because they wouldn’t be available to help with bugs, and lets face it we all KNOW 100% there will be multiple bugs.
But then they release at 11 am, for steam noon, and apparently still all finish work by 4 or 5 leaving hundreds of bugs to affect their players all day with no reply.
Im not saying they can fix it all day one, but on release days someone should at least be replying until 8 or 10 pm. And today they should be back in the office early with announcements of what they’re looking into. Think of any game company, or even other business altogether, and when they have a big release or event they have extra staff handy even if it means overtime or extra hours.
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Well seeing as I was working until 3am (UK time) this morning and was back here by 7am this morning - I will totally refute that.
Bugs are not going to be fixed overnight, plus it takes time to collate things, test them and find out how the bug was created in the first place - so these things are scheduled except for game breaking bugs.
We don't tend to announce what we are looking into, we acknowledge bug reports when things can be reproduced so that people are aware of what is a bug/isn't a bug etc but other than that we have our schedules which we follow.
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that sucks, in the US you are supposed to be given certain amount of hours between shifts. In USA its 8 hours between shifts. Sad if they working you like that
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It was my volunteer hours @DrDeepwound contrary to popular belief, we really do care and I spend all the extra time I can trying to help and keep things running in my spare time - especially around release days, plus I am a god awful sleeper :)
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I certainly appreciate the hours you’re putting in, and I certainly don’t except details, but you can see how no reply makes your customers feel like you aren’t doing anything right?
Again that last sentence goes to ANY COMPANY. If a bunch of credit cards get hacked on Black Friday because of a target database error then target says something immediately to notify people they’re lookin into it. They don’t want until everything is secure to put out notice.
If there is a crime the police say they’re looking into but can’t comment further because of legal reasons. But again they do acknowledge it.
My company had a huge issue recently with Past due bills being sent out in error, we didn’t know how exactly or how to prevent it again but we did... say... something to acknowledge it.
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Oh I never said devs dont care, I simply saw you say you barely got a few hours rest between shifts, and thats not right. Thats why labor laws exist, in the USA that is illegal.
UK labor law states 11 hours between shifts, USA is 8 hours.
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Thank you again, it’s funny because I sleep like crap so I willingly do the late shift stuff at work as well
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This dude treating the employees at BHVR as his own personal robot army.
Nah man. They deserve breaks and a chance to test and figure out what went wrong and where.
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As he said, it's their volunteer hours. As I believe, Mandy works as a mod on the forums and probably is one of the people looking at the feedback or bug reports and judging by their earlier comment he lives in the UK, which is far away from Canada where BHVR is located. They probably decided to do that on their own.
BHVR is actually pretty good when it comes to treating their employees that work in their offices as far as I know. For example they don't allow crunch time in their offices, a problem that plagues many other game studios.
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To add to my OP, I don’t claim to know how to run BHVR or all of their inner workings. I’m simply starting if you look at other companies on release days they adjust their schedules. For example half of the staff will work “normal hours,” and the other half works later to address issues. Or do the reset at 9 am instead of 11.
Again to put my own company into example, last year we rolled out a new operating system and literally half of the tech team was switched from their 9-5 shift to work 4-midnight because we knew there would be issues.
Im not asking people to work 24/7 just split up the shifts
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I was not saying anything negative about BHVR at all and simply commented on someone claiming they only got a few hours between work shifts. Canda, and UK all have labor laws that state similar rules so location does not matter. Labor laws exist in all civilized countries.
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I got a spawn with the cage on rancid arbitor where I faced into the tractor and wasn't able to be pulled out.
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@Liruliniel bug reports is where that needs to go.
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Odd figured this was with the conversation at hand. My bad.
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This post is why I usually defend the Devs.
Its pretty much "I paid, I rule"
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Yeah, just silly. I'd rather have people have lives and treat work as work - especially for something as trivial as a game, than have things instantly or immediately. I work in a time critical industry and my partner works with critical health care equipment so it's not like there aren't important things out there. Games are a luxury and even though I paid for a game, if it takes a while to address or fix something, I'll live. I have plenty in my life besides DBD if there's an issue with it.
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Again not asking them to put in EXTRA time, just suggesting they make people available at different hours.
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you say look at other games so ok lets look at other games. Lets take conan for example, a very huge game, very popular game, made by a company that has way more hand and $$ than dbd. Their last update broke their game so badly people could literally only play single player and this lasted weeks. Conan has always had several severe game breaking bugs/crashes etc but they never talk to their community like the DBD devs do, and this is where the dbd devs stand out among the more 'well known' companies. Ark is another great example. Constant game breaking bugs that dont get fixed or months/years and they rarely communicate any issues. The dbd team might be much smaller, but they communicate a million times more, and usually better than bigger game companies/devs. and they dont even have to but they love their game and community so they try to communicate as much as they can when they can.
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Okay let's take one of the largest MMORPGs ever, maybe one of the largest games ever World of Warcraft. Now it did have it's share of bugs but throughout the time I played it since Burning Crusade less than a handful lasted even longer than a few days. And they constantly gave updates even when something wasn't being fixed that it was being worked on.
Asking for some kind of "morning bug update," where the Devs say we know about Issue A,B and C. Issue A is taking priority now because it impacts the game but we are aware of B and C as well. That isn't a grand demand.
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Where is that law? It could be a state law I suppise but its certainly not federal. Unless its super new.
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