Do you guys know how much time does the devs fix an errors?

So i'm having an error since 9 september. The new update, and i haven't been able to play since then. So i sended a ticket to costumer support and they told me that they have escalated my message to the technical team. And later of that i didn't have more answers so, do you guys know how much this will take? i don't want to play the game in one year D:

Comments