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My rank is resetting multiple times

Alright, so for starters I'm playing some dbd on my family's ps5, since nobody is using it atm. I play about a game or two, and even though it isn't the 13th, my rank reset from gold 3 to ash 4. I think it must be a small bug, so I keep playing. After the next game I play, my rank resets yet another time, and keeps doing that for every game I play. I'm quite confused as to what is going on here, and would like to get this issue fixed. As much as I enjoy the free BP, I want to be able to grind again. Thanks for listening to my report, and if you need more info do not hesitate to make it aware :)

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