When reporting a bug, please follow the template provided, otherwise the report will be declined. The information requested is vital to allow us to correctly reproduce and then fix what you are reporting.
Visit the Kill Switch Master List for more information on these and other current known issues: https://forums.bhvr.com/dead-by-daylight/kb/articles/299-kill-switch-master-list
We encourage you to be as honest as possible in letting us know how you feel about the game. The information and answers provided are anonymous, not shared with any third-party, and will not be used for purposes other than survey analysis.
Access the survey HERE!
DLC Stranger Things Characters Missing
I have been playing dead by daylight for a long time then I took a break for about a year and came back recently cause of quarantine to find my stranger things dlc missing from the game and they took it off the Xbox store I contacted Microsoft to confirm my purchases they confirmed it but said there's nothing they can do cause it was taken off the store and to contact the game devs directly so I did and I'm getting little to no response idk why all I want is my characters back or a refund if anyone can direct me to a higher up to get this sorted that would be great cause the last thing I wouldn't want to do is to potentially take legal action if I have to thanks for reading
Comments
-
Not a bug. They removed Steve, Demogorgon, and Nancy from the game unless you already own them. You can't by cosmetics for them, and their perks are now general perks.
They also removed Hawkins.
0 -
he had the characters, but they are gone
0 -
judging from the post he allready had steve/nancy/demo/john
0 -
I read it wrong
0 -
it's cool
0 -
who's john
0 -
johnathan byers, its a steve legendary skin
0 -
Make sure you provided the receipts to BHVR
Assuming you filled out a form correctly at https://support.deadbydaylight.com/hc/en-us/requests/new
Then all there is to do is wait, . Threatening legal action on the forums wont speed up support.
idk how Microsoft Store works, but Steam has this neat little window, under properties. Maybe Microsoft has that too?
But the Store page for the DLC says this:
1