We have temporarily disabled The Houndmaster (Bone Chill Event queue) and Baermar Uraz's Ugly Sweater Cosmetic (all queues) due to issues affecting gameplay.

Visit the Kill Switch Master List for more information on these and other current known issues: https://forums.bhvr.com/dead-by-daylight/kb/articles/299-kill-switch-master-list
The Dead by Daylight team would like your feedback in a Player Satisfaction survey.

We encourage you to be as honest as possible in letting us know how you feel about the game. The information and answers provided are anonymous, not shared with any third-party, and will not be used for purposes other than survey analysis.

Access the survey HERE!

Alchemy Lab Banner not sending to people and support is denying to help.

CyIsChill
CyIsChill Member Posts: 11
edited June 2024 in Feedback and Suggestions

BHVR’s newsletter system has not sent an email to a lot of people for the Alchemy Lab Banner.

Support is denying me and many other the banner despite proof that I was subscribed before June 3rd.


You shouldn’t make these rewards available if you don’t have a working system that will give it to everyone

Post edited by EQWashu on

Comments

  • Clinton
    Clinton Member Posts: 350

    Join the club. At this point they have to see the mass amount of complaints and emails they are receiving about this banner. Just send out a log in or universal code.

  • CrackedShevaMain
    CrackedShevaMain Member Posts: 506
    edited June 2024

    I just made another post about this today, it was moved it to feedback and suggestions if you wanna look. I posted a couple weeks ago full of screenshots showing people complaining about never receiving newsletter and missing out on codes

    Post edited by EQWashu on
  • Bafugaboo
    Bafugaboo Member Posts: 406

    Love getting the newsletter only when it does not have codes. It magically works fine when they are not meant to give out stuff. This is shifting my view of them towards the likes of EA that are only in it for themselves.

  • Clinton
    Clinton Member Posts: 350

    It would be nice if a community manager could chime in…..

  • CyIsChill
    CyIsChill Member Posts: 11
    https://forums.bhvr.com/dead-by-daylight/discussion/comment/3735095#Comment_3735095

    YES cough cough

  • Marc_123
    Marc_123 Member Posts: 3,693

    Received both Newsletters on 14 and 16 of May for the Stream.

    No mails for this one :-(

  • Ranch_Jello
    Ranch_Jello Member Posts: 99

    I've been subbed since the newsletter started and I STILL have not received anything

  • Fyrsa
    Fyrsa Member Posts: 1

    Signed up to the newsletter before the first one was sent out. Redeemed multiple cosmetic and bp codes in the past, but haven't got an email with the Alchemy Banner one. Just submitted a ticket, here's hoping BHVR at least learns that not delivering on promises turns away customers.

  • Skitten56
    Skitten56 Member Posts: 383

    Its not just this newsletter reward. This is been a reoccurring issue with many of their newsletter rewards and sometimes even other promotions such as twitch drops.

    Since it seems BHVR is completely unable to properly distribute rewards that are not code based, BHVR should absolutely never have any cosmetics (banners, emblems and character cosmetics) locked behind any sort of promotion that isn't a redeemable code in game. These sort of promotions should only be Blood Points, Rift Fragments, or Shards; that way players won't miss out on a cosmetic they would enjoy to express themselves due to a system failure.

    It feels awful to miss out on something due to such incompetence and it is simply unprofessional for BHVR to keep offering such rewards to players when they cannot guarantee the players will actually be able to obtain the rewards.

  • YuffieGreatestWaifu
    YuffieGreatestWaifu Member Posts: 247

    At this point just give away the item and move on. The roll out was a flop and any more delay makes people angry.