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Question about ticket submissions

LegionTree
LegionTree Member Posts: 9
in General Discussions

I now have 5 open tickets with BHVR with no responses. Normally I get a response within a day. One of my tickets is from 10 days ago. Did they change their ticket submission process? Are they behind?

Answers

  • Dreamnomad
    Dreamnomad Member Posts: 3,965

    Why do you have so many ticket submissions? By ticket submission, are you talking about reporting other players?

  • LegionTree
    LegionTree Member Posts: 9

    Two are technical issues (Twitch drop issue, one was for the game taking 5-10 minutes to launch), three were player reporting (one player told me to k### myself, one player said homophobic comments in EGC, and a third attempted to hold me hostage via bodyblocking me in a spot near a downed pallet that I was unable to vault, who then proceeded to join my Discord server & DM me insults).
    So do you have an answer to my question or no?

  • arthurrz
    arthurrz Member Posts: 20

    They're taking too long to answer the tickets submissions. I thought it was because The Casting of Frank Stone rewards, since a lot of players didn't get in game. But since you're waiting 10 days and TCoFS was released this week, I really don't know the reason

  • jinxykinz
    jinxykinz Member Posts: 109

    IDK if it’s true, but someone on a different forum said if you submit a ticket while you have one open already, you get moved to the end of the queue. Maybe someone from BHVR can confirm or deny?

  • Chocolate_Cosmos
    Chocolate_Cosmos Member Posts: 5,735

    From my personal experience it took on avarage 14 days before they reply. It can be longer ofc. I think the customer team is probably not that big compare to tickets they recieve so it takes a while before they will get to you.

  • Sepex
    Sepex Member Posts: 1,451

    Probably a backlog in players sending in false reports about players doing things that are not reportable.

  • Nazzzak
    Nazzzak Member Posts: 5,852
    https://forums.bhvr.com/dead-by-daylight/discussion/comment/3794104#Comment_3794104

    Also the Twitch reward issue. That's been solved now but at the time I imagine they got alot of Support requests so it could be backed up since then too.

  • Akumakaji
    Akumakaji Member Posts: 5,487

    I Report this kinda players all the time, they are not fast, but eventually you will get a message that told you that one of your tickets had some kind of effect. But because of privacy they won't tell you which one exactly, which is fine.