Please note: Although we may stop by occasionally, this is not a developer Q&A.
We have temporarily disabled Baermar Uraz's Ugly Sweater Cosmetic (all queues) due to issues affecting gameplay.

Visit the Kill Switch Master List for more information on this and other current known issues: https://forums.bhvr.com/dead-by-daylight/kb/articles/299-kill-switch-master-list

I NEED HELP PLEASE

T00F4d3dSBG
T00F4d3dSBG Member Posts: 2
in Ask the Community

I keep getting hit with an “initialization error” and network error when everything else works fine. How do I fix this?? I love the game but I can’t play it

Answers

  • Curvy_Brunette
    Curvy_Brunette Member Posts: 3

    I am having the same issue. Customer support has not been reading the emails and keeps telling me to do things I have already told them I did. Here are some of the things I tried that I got from other posts and users. Hope one of them helps you.

    1 - Reset the cache bu unplugging the Xbox for around 3 minutes and restarting.

    2- Verify system clock is correct and up to date.

    3 - Reset your modem by unplugging for around 3 minutes and reatarting.

    4 - Clear persistent memory. It is a setting located at: Settings > System > Devices and connections > Blu-ray > Persistent storage

    5 - Try using a VPN or another network

    6 - Try resetting the DNS

    -- Switching your DNS

    1. Go to Settings.
    2. On the General tab, select Network Settings > Advanced settings > DNS settings.
    3. Change the setting to Manual.
    4. Enter the DNS as below:
    5. Primary DNS: 8.8.8.8
    6. Secondary DNS: 8.8.4.4
    7. Run Dead by Daylight again

    7 - Try logging in from another Xbox or another profile.

    I have done all of these things and opened a support ticket. I am getting absolutely nowhere. I hope you can fix yours!