Unfair Ban Despite Good-Faith Efforts and Ignored Appeals

The Situation

• I have been a dedicated Dead by Daylight player since 2019, with over 6,000 hours invested and all character DLCs and cosmetics purchased.
• In 2021, my account was compromised by an EX-ternal interference, which modified my game files to include in-game add-ons, items and offerings. Everything else like character, skins, rifts were bought using real money.
• As soon as I discovered this issue, I immediately reported it to Behavior Interactive under ticket #911178, taking responsibility and seeking assistance to resolve it in good faith. No response was offered for almost a month and after finally receiving one, I was dismissed despite trying to find a solution to undo the damage and stating in good faith: "I want to respect the TOS of BHVR!"

My Efforts to Resolve the Issue

• I opened multiple tickets to address the situation:
  • My first ticket - December 14, 2021: The original report of the compromise.
  • Other 4 tickets that I opened in the last week: My Appeals for a resolution after receiving a permanent ban that were closed without even being read.
• Despite my efforts, I received only generic, pre-written responses that dismissed my evidence and failed to fully engage with the specifics of my case.
• Had proper support been provided during my initial report, this entire situation could have been avoided.

Why This Feels Unfair

• First and Only Offense: This was the first and only issue on my account, and I acted immediately to report it.
• Good-Faith Efforts: I provided evidence and context to demonstrate my commitment to resolving the matter responsibly.
• Dismissive Responses: Instead of meaningful support, I was met with generic replies and ultimately penalized for something beyond my control.

Concerns About Behavior Interactive’s Support

Behavior Interactive publicly promotes values such as empathy, creativity, and fairness, but my experience has not reflected these ideals:

• “Human in our approach yet driven in business” – The responses I received lacked empathy or understanding and failed to engage with the specifics of my case.
• “Creative in our ideas yet disciplined in our execution” – The handling of my case felt entirely automated, with no evidence of creative problem-solving or meaningful engagement.
• “Passionate in our beliefs yet balanced in our actions” – Despite my loyalty and clean record, the outcome felt neither fair nor balanced.
• “Pushing our limits and learning from our mistakes” – I acted in good faith to report the issue and prevent further harm, but instead of receiving support, I was penalized for something beyond my control.

What I Hope to Achieve

I respectfully request that my case be escalated to someone who can thoughtfully and fairly evaluate its unique circumstances. My clean record, immediate reporting of the issue, and demonstrated good faith should be taken into account.

Why This Matters for Other Players

I am sharing my experience to raise awareness about the challenges within Behavior Interactive’s support system:

• Players who report issues in good faith deserve meaningful support, not dismissal or punishment.
• Improved processes could prevent similar situations and ensure fair treatment for all players.

Thank you for taking the time to read this. I truly hope this post can inspire meaningful improvements in support for the benefit of the entire Dead by Daylight community.