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Playing on remote servers

Has anyone been experiencing this issue lately? I keep playing matches where I get 60-120 ping and it's not a local issue (running ping tests consistently shows 6-20 ms). Clearly, the game sends me to some far away server, instead of a local British one. I get thrown into games on the American east coast, in Russia, in Eastern Europe, etc.
It's actually ridiculous. I would rather wait 5-10 extra minutes for a local match, than spend 15-20 minutes afk letting survivor do generators and leave. I am not playing a high precision killer like Cenobite with 100 ping. I'm just not. If I get sent to a high ping server, I go afk and occasionally move around to avoid the penalty.
I am NOT playing with 100 ping.
Not as Pinhead.

Why is this even happening? Why is this a thing, how do you even justify this kind of mechanic, where the game prioritizes queue times over match quality? Why does BHVR seem to think that waiting 5-ish minutes for a match is not an option?


Can anyone from the team actually address this? The issue has been getting worse lately, in the past few weeks I've experienced perhaps a 1000% spike in frequency of such trials. What used to be an unpleasant but rare occurrence is now seemingly the norm. Fix this. This is unacceptable.

Comments

  • zarr
    zarr Member Posts: 1,088

    BHVR added London servers not too long ago. Prior to that, the UK region servers were located in Ireland. The latter are still active too, but BHVR for some reason thought the UK region needed more servers.

    Whatever the reason, as far as I am aware it is specifically players registered to those London servers that regularly get sent to far-away regions. My assumption is that BHVR has only enabled a very limited amount of server slots in London (they use Amazon's GameLift service for their server architecture, so they have to pay for those), and so what happens is that the game wants to send people to those servers, none are available, and instead of sending them to the next-best region ping-wise, the system just doesn't know what to do and sends them across the world?

    Whatever the case, this is really something BHVR should rectify. And in general this is one of the many areas in which BHVR is not at all transparent. They never tell us what their reasoning is behind the regions they have servers in and the regions they don't, why they sometimes add and remove some regions, why they refuse to do anything about the many regions with huge player pools that don't have any servers nearby (e. g. Russia, Africa, the Middle East). Hell, they never even officially said they are using Amazon GameLift servers, what their tickrate and updaterate is, what features of these services they are using or are looking to use, and so on.

    For the time being, you can DM me if you want help. I'm not sure I'm free to disclose this kind of information on the forums publically.

  • CruelLimits1982
    CruelLimits1982 Member Posts: 76

    Man South African servers would be so nice I still remember the P2P days when I got matched with people closest to me

  • HeroLives
    HeroLives Member Posts: 3,233

    ping is based off internet speeds off a local server. It will never reflect the same number on something like a PvP game that runs off their own servers separate from your internet providers server. I hope this helps.

  • THE_Crazy_Hyena
    THE_Crazy_Hyena Member Posts: 1,339

    Those were the days. I also remember pretty well having a ping indicator in the lobby, so if you got matched with someone who had high ping, you could just find a different lobby with better ping.

  • Testoviron
    Testoviron Member Posts: 60

    I am located literally next to what's supposed to be a functional server. My ping should be low. But it's not, clearly, the game sends me very far away. I've actually asked players in several matches about their countries of origin, seeing "USA" as a frequent response.

  • HeroLives
    HeroLives Member Posts: 3,233

    Is it BHVRs server/contracted server? Because if not that’s like saying “I’m standing right next to a cellphone tower” and you have sprint mobile but that’s a Verizon wireless tower that doesn’t allow sprint on it. I know who I work for nobody is allowed on our servers but who the intended audience is. They serve a very specific purpose. I imagine a gaming company would work similarly with different points for different network purposes tied to their servers, because it’s just good business practice in the realm of IT. We asked them for a long time to get dedicated servers, and that’s what they got to my knowledge, meaning they also serve a specific purpose, and people aren’t usually lax with their servers, unless they’re a noob. Not my speciality, but I know enough, so unless you’re BHVR sitting next to your own dedicated server going “why?” Idk we have a team that runs tests to figure out why, and I’m not on it, and they’re pretty tight lipped about it, as they should be for cybersecurity reasons that I know someone understands.

  • Noobking3000
    Noobking3000 Member Posts: 36

    Yeah, as an OCE player I've had this issue consistently since Vecnas midchapter. I recently got back into DBD a few days ago and every single game has frequent or constant rubber banding and ping spikes.

    This is definitely not the fault of my internet, since it doesn't do this for other games and I'm pretty sure that having bad internet doesn't put you in the same match as people who live either in a different continent or on the literal opposite side of the planet from you (I have been matched with so many people from other countries it's not even funny anymore)

    And even when I'm placed in a match with other Australians, it's still the same ping and rubber banding issues.