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Is anyone else experiencing "Cannot connect to store" login error recently?

FlorasticFlora
FlorasticFlora Member Posts: 6
edited July 15 in Ask the Community
20250714215005_1.jpg

I able to play perfectly fine earlier today but now I can't. Checked my connection, verified my files, and a clean reinstall and no luck there. I know that mircrosoft store and console players were having issues the past few days but I'm on steam so no idea whats going on : (

I just made a ticket so i might get answers from support, just curious if any other PC players on steam are encountering this right now.

Post edited by FlorasticFlora on

Answers

  • Polar80
    Polar80 Member Posts: 2

    Yep. All day since about 9am.

  • Derpsraveroom
    Derpsraveroom Member Posts: 2

    As the title says the problem is when you are trying to launch into the game, once on the main screen pressing any button will continue to load to a certain point before bringing up a red error box reading "Cannot connect to the store"

    image.png

    It seems I'm not the only person having this issue but it doesn't seem to be wide spread as a lot of people can still enter the game.

    BHVR can you also not take this post down as a "duplicate" as aside from the most recent two today the last one posted was in 2023 and think it's important for people to have knowledge of this problem when searching for it online (took me a couple of different searches to find it on this site)

  • FlorasticFlora
    FlorasticFlora Member Posts: 6

    Just wanted to give an update, steam is still having issues but for whatever reason my epic games version of dbd is logging in with no issue at all, don't feel like jumping ship to epic via cross progression. I imagine you're having issues too still?

    https://forums.bhvr.com/dead-by-daylight/discussion/comment/3964712#Comment_3964712
  • JPLongstreet
    JPLongstreet Member Posts: 6,993

    Doesn't Steam have their maintenance on Tuesdays? That could be messing things up some.

  • FlorasticFlora
    FlorasticFlora Member Posts: 6
    edited July 15
    https://forums.bhvr.com/dead-by-daylight/discussion/comment/3964992#Comment_3964992

    I wish it was just Tuesday maintenance but this has been happening before today sadly. Thankfully they're already investigating the issue now. No ETA yet but they seem aware now, provided my player log so fingers cross something happens soon!

    UPDATE: Checked the other forum post and it seems like its fixed now so hooray! : D