How to contact and get a immediate response

Woozy_Poo
Woozy_Poo Member Posts: 1
in General Discussions

So I was playing a little bit of DBD for 2 hours earlier. 15 minutes ago I logged on and received a BAN from an exploit? I been playing nothing but 2v8 and I played like a casual player, do gens, unhook my teammates and have chases with killers and I'm also on console. So I have no clue what I could have exploited at all. And is there a way to contact support without having to request an email just to wait day(s) later to get a response because I hope this gets sorted out and I get unbanned because this is my everyday game and i been playing for 7 years and I hope this isn't a perma ban.

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Answers

  • angrychuck
    angrychuck Member Posts: 543

    There isn't a way to get in contact with customer support any quicker than the way you're trying now (as far as I'm aware). The only quicker way might be if a mod sees this post. I will say that BHVR has some notoriously slow customer service so you could be waiting a good while.

  • Mandy
    Mandy Administrator, Dev, Community Manager Posts: 24,958

    We do not discuss bans on the forum and neither are we in a position to help expediate the process, that must go to Player Support.

This discussion has been closed.