How to apply for a human customer service
May I ask everyone how I can apply for a human customer service representative? I keep receiving automatic replies when I send emails to customer service.
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well emailing a customer service line is not how you apply for a job at any company. go to their job lising page on their main website
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don’t create new Customer Service Tickets when your current one hasnt been finished. Otherwise you will be set to end of the queue again and wait even longer.
I usually get automated responses to tell me that my request was received but will take some time to be looked at and then depending on what your issue is and how many tickets they currently have it may take 1 or even a few more weeks for the actual reply.
I think this may be a language barrier thing and they don’t really want to apply for a job but want to ask for a human employee to respond to their ticket..
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Contrary to popular belief, these are real people who are messaging you. What they use is something called a "macro" where they have basically a prewritten response that they reply to stuff with.
This is done for a bunch of reasons, often to save time. If the response to say, someone asking for a refund is always the exact same response, why bother writing that out every single time? Especially since they often have to follow a specific policy, which typing it manually gives more opportunities for a human to make a mistake.
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Yeah the customer service of this game company are real people. You can see it in the later responses that they make after you have basically already fixed the problem you had. Before that it usually is more monotonic macros.
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theyre real people but they reply with ai
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Its a matter of statistics. If 80% of the issues are solved with a macro, you start with the macro, 20% of the time its going to be wrong or still need additional followup.
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