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My game is constantly freezing!!!

Killer M1 = freeze for a few seconds

Use dead hard = freez for some seconds

Down someone = freeze for some seconds

Gen pops = freeze for some seconds

This was NOT a thing before the latest update, and I'm sure it's part of the bugs which came with the early release of this patch. The question is, did the devs found the issue and a fix for that? And when can we expect a hotfix release?

@Peanits or @Patricia do you have a few information to share with us? It's very annoying because a lose a lot of matches because of these freezes.

Comments

  • OswinOsgood
    OswinOsgood Member Posts: 184

    As killer - gain bloodlust - game stutters miss my hit.

    Clicks bloodweb - freezes for a few seconds.

    What do you play on? im on ps4 mainly

  • justarandy
    justarandy Member Posts: 1,711

    It's happening on pc for me. Like, I legit die because of that and legit can't down survivors JUST because if that.

  • OswinOsgood
    OswinOsgood Member Posts: 184

    Yeah my game just now i couldnt hit a few hits because i gained bloodlust and right as i do they try to 360 and the game stutters and with the low frames im just like "######### is going on ?" Blind hit - oh look hes over there now...

    Got 2 kills and i was vsing a swf rank 8s and red ranks :) at rank 11 killer :)

  • justarandy
    justarandy Member Posts: 1,711
  • Boosted_Dwight
    Boosted_Dwight Member Posts: 3,059

    No I'm on Ps4. This happens me constantly XD

    I click on my bloodweb and the game has mini heart attack. It's bad out here man ;-;

  • GrootDude
    GrootDude Member Posts: 14,110

    I’ve only noticed the game freezing for a second when you throw a pallet down while the killer is swinging, gets me killed a lot lately.

  • PatBrutal
    PatBrutal Member Posts: 565
    edited November 2019

    Hello :)

    So far, internally we do not have this issue but we will share your information so that we can start investigating and see what's going on.

    • Which platform are you playing?
    • Was it happening before the last update or after?
    • Internet connection speed?
    • Date and time of when you got the issue (if you can have a recent repro this would be better)?
    • Repro rate?
    • Is it happening only on the killer side, survivor or both?
    • Is it specific to certain killer? or survivor?
    • Logs (if you are on PC)
    • Video of the issue (if possible)

    How to get your logs:

    1. Close the game after it happened.
    2. Windows Key + R
    3. %USERPROFILE%\AppData\Local\DeadByDaylight\Saved\Logs - Enter this and press enter
    4. Look for the file called "Deadbydaylight.log"If the file is too big, please zip it. It will reduce the files size!
    5. Add your logs in this thread + all the information.


    Thanks for your help

    <3

    Post edited by PatBrutal on
  • TATAHARAMBE
    TATAHARAMBE Member Posts: 120

    Thanathopobia appears for the first time - FREEZE FOR 4 SECONDS

  • brokedownpalace
    brokedownpalace Member Posts: 8,813

    Just curious but do you guys have PS4s, XB1s and Switches in office that you do testing on? Might be a dumb question but Idk how game development works, especially when you began as solely a PC game.

  • PatBrutal
    PatBrutal Member Posts: 565
    edited November 2019

    It's not a dumb question and I can give you an answer.

    We do have a PS4s, XB1s and also Switches. Sometimes it happens that we can't reproduce what people are having externally but with all the information that we are receiving (like here i'm asking as much as possible information) so with all these information it can help us understand what's going on exactly and after that we can simulate the issue on our side.

  • xllxENIGMAxllx
    xllxENIGMAxllx Member Posts: 923

    There's heavy drops in the menus which increase after playing matches. Corn , doctor/nurse can cause drops too.

  • PatBrutal
    PatBrutal Member Posts: 565

    Just so everyone know, I added another bullet points ( Add a video, if possible).

    Thanks <3

  • xChrisx
    xChrisx Member Posts: 917

    My pc freeze as well but only at the start of every match since the last update

  • justarandy
    justarandy Member Posts: 1,711
    • Which platform are you playing? Pc steam version
    • Was it happening before the last update or after? Only after the rift update. And after the hotfix it got even worse
    • Internet connection speed? 50 down and 10 up
    • Date and time of when you got the issue (if you can have a recent repro this would be better)? It happens every day every time, I tested this all over the place between 11am-4am EU time zone
    • Repro rate? Almost every match at least once and usually in the beginning but it happens often randomly. Some matches are extremely freezing (I just DC and restart dbd cuz it's that bad) and other matches just 1-3 times.
    • Is it happening only on the killer side, survivor or both? Both
    • Is it specific to certain killer? or survivor? No, every killer so far
    • Video of the issue (if possible) https://youtu.be/OfPQmFN58R0
  • PinkEricka
    PinkEricka Member Posts: 1,042

    I’m not on PC but I am experiencing this on PS4. I have good internet connection and it started happening after the rift update.

  • smartemarte
    smartemarte Member Posts: 254

    Anything more on this ?

    or is it just poor game optimisation since its on other formats ?

  • Clevite
    Clevite Member Posts: 4,335

    I have had quite a few games on PS4 where suddenly I can't do a totem, or an unhook. The game freezes up. Can't do gennys, I just stand there in front of it and nothing happens. Killer seems to be fine on his side because they keep finding me just standing there.

    Also a bit of rubberbanding from time to tiime.

  • PatBrutal
    PatBrutal Member Posts: 565

    Since we have a new way to report issue in the bug report section, I would recommend you to post your issue there. https://forum.deadbydaylight.com/en/categories/bugs

    Make sure to follow the example of the format when reporting an issue: https://forum.deadbydaylight.com/en/discussion/136102/readme-example-report#latest

    Thanks for you help!

    Note: Make sure to look at the list of bug reported from other member of the community so that we don't have any duplicate.

  • smartemarte
    smartemarte Member Posts: 254

    this is still an issue .... I don't for one minute see how you can say this isn't an issue internally because its been reported literally for years and it is STILL happening now....


    any idea if you're actually going to fix this ?

  • Stitch7833
    Stitch7833 Member Posts: 632

    interesting i thought my internet providers was struggling due to more people being at home, however if this was a DBD issue that would explain my recent games. at first i thought i just hadnt played in awhile then i noticed constant drops thinking my providers are struggling but this would really explain the issues. XBOX btw.

  • smartemarte
    smartemarte Member Posts: 254

    Still no response... i've reported it the way they've asked and a few other people have and it just gets ignored saying its peoples internet


    if it was internet providers it would be RANDOM it wouldn't be during actions ... thats optimisation and NOTHING TO DO WITH INTERNET PROVIDERS


    i'm so sick of it now i'm close to just uninstalling the game, as a survivor I can't use deadhard because theres a good chance the game is going to freeze as they go to hit me


    its got to the point now that when I suffer my first hit the game freezes until the killer has recovered and has hit me and downed me .... its pathetic that this has been going on for years and it hasn't been resolved

  • BeardedMenace
    BeardedMenace Member Posts: 215

    I'm still getting these hiccups til' this day. Happens both on my PS4 Pro and OG PS4. I can't get the footage because it's random. Yes, I know how to use the pre-built recorder on PlayStation. This more or so happens for me when it's a momentum chase, sometimes when I head-on the killer etc. It's getting annoying and getting me killed. I head-on the Killer for a stun and by time it unfroze the killer had slugged me... So much fun!

  • BeardedMenace
    BeardedMenace Member Posts: 215
    edited May 2020

    Let me also state. My game is installed on internal HDD not external (I tried switching to see if it helped, it didn't). Cleared my cache on PS4. Still no fix. Also forgot to add this happens a lot when killer has Thanatophobia.