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Did you contact support? https://support.deadbydaylight.com/hc/en-us Select submit a request, go through the questions and troubleshooting from the chatbot, mention the 8007 error code, your in-game name, and player or cloud ID (if you have it.) That's what worked for me. I just searched for your name on the game - if your…

Coming back to confirm my account has been fixed too. Thank you!!

I tried this out and it didn't work for me unfortunately. Maybe your account was manually fixed by the team in the middle of your troubleshooting? Either way, glad you're able to play again and hope the rest of us will be able to join you soon.

Thank you Mandy, I appreciate that very much. Haven't heard anything back on the ticket I followed up with, but this update from you reassured me that something is being done. I literally breathed a sigh of relief. I'm sure this is a headache for everyone involved. It feels like there is a light at the end of the tunnel…

Is there something else that needs to be done to get assistance from support on this? It's been over 24 hours since I followed up on my original ticket, and I haven't heard anything back. I submitted another ticket in case my old one was closed or buried in the inbox, and have heard nothing back there either, though that…

I found the ID that my friends used to add me, and replied to my original support ticket with that. Fingers crossed that helps in some way, and that someone sees and responds to my email.

Nearly 24 hours since I followed up with support per Mandy's update, no response. Submitted a new ticket a few hours ago, thinking my ticket from last week was probably buried in the inbox somewhere, no response. Is there some way we can access our cloud/player ID without launching the game? Really thought there would be a…

Thanks - the download installed without issue eventually, but I still get error 8007 after launching the game.

I tried reinstalling again for maybe the 10th time (I've lost count) and encountered this error again. Wanted to share here in case it helps with anything/is related to the 8007 error in some way. This error was occurring mostly on the day of the 4/18 update, and I tried every troubleshooting step I could on the microsoft…

Thank you for coming back to reply. Glad the fix worked for you and hope it'll work for others too. Going to try reaching out to support again.

This comment and waking up to see there was an update for the xbox app had me hopeful when I tried logging in this morning, but I'm still getting the 8007 error. Did you do anything that led to your account being fixed? Did you have your cloud ID saved somewhere and support was able to do something from there? Or did it…

I submitted a ticket with customer support the night of the 4/18 update, and tried the troubleshooting steps provided several times. Per your update, I've replied back requesting any additional steps I can take to resolve the issue. This update suggests there is a manual fix we can apply until the hotfix is released, is…

I submitted a ticket with customer support the night of the 4/18 update and tried the troubleshooting steps provided several times. Per Mandy's last update, I've replied back requesting if there are any additional steps I can take to resolve the issue. This update suggests there is a manual fix we can apply until the…

When is the hotfix scheduled to go live? Even a ballpark estimate would at least give us a date range that we can expect a resolution. I understand schedules can change, or that unforeseen issues can arise while trying to fix the bug, but currently those us not privy to the internal process/schedule have no clue when the…

I share your frustration. When the issue wasn't fixed by end of work day Friday, it seemed safe to assume we wouldn't be able to play all weekend, but I kept trying to launch the game once or twice per day hoping it would magically work anyway. It's definitely frustrating that we have no eta on a fix, and the last update…

Would it help for us to all call xbox support to report the outage? It's pretty ridiculous that they advertise DBD as one of their windows store and game pass offerings, yet we can't actually play the game even when we spend money on it - isn't that false advertising? At minimum they shouldn't have the option available to…

Did you do anything that lead to your connection working again, or did it fix itself? Yes, please give windows store users the option to move to another platform. I know it's easier said than done, but we would be incredibly grateful get away from the windows store specific bugs.

Unfortunately, there isn't cross progression on the windows store version (even between xbox console and pc,) or the option to merge with our steam accounts. If I was given the option to move my account to steam, I would gladly take it. Starting over from scratch is what is stopping me, because even though 485 hours isn't…

Came here to say I am also a windows pc game pass player experiencing this issue. I already submitted a log file in response to a ticket I submitted last night, so I won't repost it here unless that would be helpful. Is there any update here? It's very sad seeing all the excitement around the update and not being able to…