Comments
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They didn't explicitly say to wait for the hotfix but I felt that was implied. I think you're right maybe my ticket went to the wrong department. Depending on what their reply is to my last email I may ask to be handed over to the part of support that handles this issue. I gave them my in game name and # ill send through…
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I contacted support with my details and was told to wait for the hotfix, saying "I must let you know this investigation could take a while". I replied citing this thread asking them to fix my account individually before the hotfix and I'm still waiting for a reply. Sounds like it might be a while before we can play again...
