Dead by Daylight should no longer be affected by an outage. Players logging into the game between September 26 3PM ET and September 28th 3PM ET will receive 1M Bloodpoints as compensation.
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I have just experienced the same thing. Two games where I got 5 hooks in the basement while using agitation and the challenge wasn't completed. The second game I believe I got around 10 hooks in the basement (very domintated trial) but still nothing.