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Progress Reverting

Vesperiavi
Vesperiavi Member Posts: 45
in General Discussions
So, I play on console, Xbox one to be specific. Every once in a while I will get on the game only to find that tens of levels, bloodpoints, perks, items, add-ons, AND offerings have been totally revoked. Somehow. Now. This is very upsetting and annoying when it does happen. I put hours upon hours into characters (in this case, Quentin) only to have all of that effort completely gone. No explanation, no reason, just pure chance. Unfortunate chance. Is there something I should know or will I continue to have to fight against a game I have poured money and time into?

Comments

  • Peanits
    Peanits Dev Posts: 7,555

    If you file a ticket at https://support.deadbydaylight.com/hc/en-us, someone should be able to help you get some of those bloodpoints back.

    Is there anything unusual happening before you lose your progress? Any connection issues, etc.?

  • DwightsLifeMatters
    DwightsLifeMatters Member Posts: 1,649
    Peanits said:

    If you file a ticket at https://support.deadbydaylight.com/hc/en-us, someone should be able to help you get some of those bloodpoints back.

    Is there anything unusual happening before you lose your progress? Any connection issues, etc.?

    What about cosmetics getting reseted?
    My huntress get everytime her Base cosmetics if I launch the game and I have to change it everytime. I'm doing this already for a week and combined with the amount of freezes and crashes its super annoying. Known? Fixable? What to do?
  • Peanits
    Peanits Dev Posts: 7,555

    @DwightsLifeMatters said:
    Peanits said:

    If you file a ticket at https://support.deadbydaylight.com/hc/en-us, someone should be able to help you get some of those bloodpoints back.

    Is there anything unusual happening before you lose your progress? Any connection issues, etc.?

    What about cosmetics getting reseted?
    My huntress get everytime her Base cosmetics if I launch the game and I have to change it everytime. I'm doing this already for a week and combined with the amount of freezes and crashes its super annoying. Known? Fixable? What to do?

    If you actually lose them, we can help you. If they're just getting unequipped, that's a bug that'll have to be fixed.

  • DwightsLifeMatters
    DwightsLifeMatters Member Posts: 1,649
    Peanits said:

    @DwightsLifeMatters said:
    Peanits said:

    If you file a ticket at https://support.deadbydaylight.com/hc/en-us, someone should be able to help you get some of those bloodpoints back.

    Is there anything unusual happening before you lose your progress? Any connection issues, etc.?

    What about cosmetics getting reseted?
    My huntress get everytime her Base cosmetics if I launch the game and I have to change it everytime. I'm doing this already for a week and combined with the amount of freezes and crashes its super annoying. Known? Fixable? What to do?

    If you actually lose them, we can help you. If they're just getting unequipped, that's a bug that'll have to be fixed.

    Yes unquipped, that's the correct term to describe that. Alright good that's known, hopefully it gets fixed asap 
  • thesuicidefox
    thesuicidefox Member Posts: 8,223

    @DwightsLifeMatters said:
    Peanits said:

    If you file a ticket at https://support.deadbydaylight.com/hc/en-us, someone should be able to help you get some of those bloodpoints back.

    Is there anything unusual happening before you lose your progress? Any connection issues, etc.?

    What about cosmetics getting reseted?
    My huntress get everytime her Base cosmetics if I launch the game and I have to change it everytime. I'm doing this already for a week and combined with the amount of freezes and crashes its super annoying. Known? Fixable? What to do?

    I have been getting this too on survivors and killers. It seems to be tied to event items, because any cosmetics I run otherwise don't get reset.

  • Vesperiavi
    Vesperiavi Member Posts: 45
    edited December 2018
    Peanits said:

    If you file a ticket at https://support.deadbydaylight.com/hc/en-us, someone should be able to help you get some of those bloodpoints back.

    Is there anything unusual happening before you lose your progress? Any connection issues, etc.?

    No there's nothing unusual, but no unusual happenings before. I appreciate the swift response. It's just mildly upsetting when I lose all of those levels and progress. I just want you to be aware of some problems on console. It's not just my account either, it happened with my friend's account as well. I have video evidence (was streaming while I had those levels and everything) and so if you need something like that, let me know.