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DBD Login impossible

HarburgerJunge
HarburgerJunge Unconfirmed, Member Posts: 1
in Bug Reporting

pls fix the Login…

playstation 4 or 5 Version

Shop data couldn‘t be lose

Try to Login via PS

Last 3 Hours no Login possible

27
27 votes

Fixed · Last Updated

«1

Comments

  • redvelvetie
    redvelvetie Member Posts: 7

    I open the game and as soon as I press a to continue I get this error

    ‘Cannot connect to store. Cannot retrieve the list of available content. Please try again later. ‘

    I closed and opened the game again and I’m still getting this message?

    image.jpg


  • apathytheclown
    apathytheclown Member Posts: 295
    edited August 15

    I can’t do anything on ps4 right now.

    Post edited by EQWashu on
  • redvelvetie
    redvelvetie Member Posts: 7
    edited August 15
    https://forum.deadbydaylight.com/en/discussion/comment/3192825#Comment_3192825

    I tried again rn and it’s working fine

    Post edited by EQWashu on
  • aprils4kids
    aprils4kids Member Posts: 38
    edited August 15

    Update:

    As of 10:07am and close game for the 10th time or so, we are loading into game! Now not sure if it will actually let us play or not. Last 2 days we haven't been able to join friends, says someone isn't in game when they are.

    Yeah we can't get into the game right now either. It says the servers are down. I have tried numerous times for the last 30 mins now.

    Post edited by EQWashu on
  • MrNox
    MrNox Unconfirmed, Member Posts: 3

    Depuis une mise à jour aujourd'hui, je ne peux plus me connecter au jeu avec l'erreur suivante :

    "Récupération de la liste de contenu disponible impossible. Veuillez réessayer ultérieurement".


    Malgré plusieurs tentatives et une réinstallation, je ne parviens pas à jouer.

    --------------

    Since an update today, I can no longer log into the game with the following error:

    "Unable to retrieve list of available content. Please try again later".

    Despite several attempts and a reinstallation, I am unable to play.

  • Gucci_218_TTV
    Gucci_218_TTV Member Posts: 55

    For thebpast 30 minutes ive been tryna get on and play the game, i have no wifi issues or connection issues. When i click ( x ) to continue it does all the loading then errors out .... " CANNOT CONNECT TO STORE" underneath says " Cannot retrieve the list of avaliable content. Please try again later" ugh if its not 1 thing its another i swear. Ran into several hackers yesterday too seems they are back and going strong per usual. Had 2 games as killer against unusally fast survivors whom could just out run me even when i had tier 3 bloodlust.... back to back games mind you... killer was going well until i had a game where 2 survivors could be put into injuried state but would not go to dying state even after hitting them numerous times and or possible lag switch that was making gen kicks and or vaulting take 10x the amount of time and or would freeze me for roughly 8 seconds. Like i said no connection or wifi issues either. Sadly i think its time to take another break from the game until they fix more of these bugs and do yet another ban wave to these cheaters. And please for the love of christ fix MMR. Solo Q is horrid.

  • Nymaas
    Nymaas Member Posts: 29

    Same here. PS5 game login cancelled with message "Cannot connect to store: Cannot retrieve the list of available content. Please try again later."

    Tried multiple times, restarted game, restarted console, nothing works so far.

  • Dwight_Fairfield
    Dwight_Fairfield Member Posts: 7,034
    edited August 15

    I have seen a few people on Twitter say they are having similar issues.

    Post edited by JocelynAwakens on
  • eaudetoxique
    eaudetoxique Member Posts: 7
    edited August 15

    I have the same problem..

    Post edited by JocelynAwakens on
  • eaudetoxique
    eaudetoxique Member Posts: 7
    https://forums.bhvr.com/dead-by-daylight/discussion/comment/3781259#Comment_3781259

    Can confirm, i have the same issue on my ps5

  • pachekin
    pachekin Member Posts: 1

    me too, I'm also on PS5. I just wanted to play the 2x8 one last time before going to work, I feel miserable.

  • acrounds13
    acrounds13 Member Posts: 2

    Same thing is happening to me, ive been trying to login in for 3 hours i just keep getting a cant connect to store error.

    this sucks

  • PuddleOfBludd
    PuddleOfBludd Member Posts: 136

    also on PS5, same issue

  • Marble_Index
    Marble_Index Member Posts: 58

    Same here.Wanted to play 2v8 one last time...

  • eaudetoxique
    eaudetoxique Member Posts: 7
    https://forums.bhvr.com/dead-by-daylight/discussion/comment/3781265#Comment_3781265

    I feel bad for you. the 2v8 game mode will return eventually though

  • acrounds13
    acrounds13 Member Posts: 2

    i cant play the game because it wont allow me to login, I keep getting an error that says "cannot connect to store, cannot retrieve list of available content" been trying for 3 hours

  • Nazzzak
    Nazzzak Member Posts: 5,666
    edited August 15

    I had this same error not long ago, maybe a month or so ago? It lasted a couple days for me then just went away and I havent had an issue since. I havent played for the last couple of days though so hopefully it's not back

    Post edited by JocelynAwakens on
  • eaudetoxique
    eaudetoxique Member Posts: 7
    edited August 15

    youre not alone with this, many people have reported the issue including me

    Post edited by Mandy on
  • JocelynAwakens
    JocelynAwakens Member, Administrator, Mod, Co-ordinator Posts: 1,671
    edited August 15

    What platform please?

    Post edited by Mandy on
  • eaudetoxique
    eaudetoxique Member Posts: 7
    edited August 15
    https://forums.bhvr.com/dead-by-daylight/discussion/comment/3781279#Comment_3781279

    PS4/PS5 for most people

  • NB_Nana
    NB_Nana Member Posts: 2
    edited August 15

    I'm having the same issue this morning on PS4 … sucks! This is the last couple hours of 2v8

  • NB_Nana
    NB_Nana Member Posts: 2

    Can't log in this morning on PS4 … Error says CANNOT CONNECT TO STORE - cannot retrieve the list of available content. I have been trying for hours!

  • Mellow_berry9
    Mellow_berry9 Member Posts: 4
    edited August 15

    when will the ps5 version be fixed it’s been down since yesterday for me ? If anyone knows

  • DiegOwO_BrandOwO
    DiegOwO_BrandOwO Member Posts: 2
    edited August 15

    Have you tried restore the licenses or with the safe mode rebuild the data?

  • DiegOwO_BrandOwO
    DiegOwO_BrandOwO Member Posts: 2

    Try restore the licenses or with the safe mode, rebuild the data

  • ThanksForDaily
    ThanksForDaily Member Posts: 1,305
    edited August 15

    I have the same issue on PS5, started today.

  • Evil_one
    Evil_one Member Posts: 24

    No connection to shop !! So i can't start the game

  • eaudetoxique
    eaudetoxique Member Posts: 7

    Is dbd working again for anyone?

  • motiRobot
    motiRobot Member Posts: 21

    This error is very disappointing following BW error of the last time.

  • L0v3bug112718
    L0v3bug112718 Member Posts: 2
    edited August 15
    17237302765043201659911876853226.jpg

    Ps5 can't connect to store to get into the game.

  • rosebud130
    rosebud130 Unconfirmed, Member Posts: 2
    edited August 15

    I'm in the same boat. On PS5.

  • JocelynAwakens
    JocelynAwakens Member, Administrator, Mod, Co-ordinator Posts: 1,671

    The team is actively investigating reports of an outage affecting some platforms. We'll provide more information as we have it. Thank you for your patience!

  • zuuuom
    zuuuom Unconfirmed, Member Posts: 1

    I have the same error on ps4

  • DeanoNugget
    DeanoNugget Unconfirmed, Member Posts: 2

    I can’t start the game it says something like shop error :(

  • retroSockel
    retroSockel Member Posts: 2
    edited August 15

    same thing. I can't play since 1 pm at my ps5 and my friend either on ps4 because of no connection to the store

    Post edited by JocelynAwakens on
  • Linkdouken
    Linkdouken Member Posts: 148
    edited August 15

    I too am having cannot connect to store message display when trying to boot up

    Post edited by JocelynAwakens on
  • megannf98
    megannf98 Member Posts: 1
    edited August 15

    I’m having this issue as well on my PS5

    image.jpg

    Post edited by JocelynAwakens on
  • Gucci_218_TTV
    Gucci_218_TTV Member Posts: 55
    https://forums.bhvr.com/dead-by-daylight/discussion/comment/3781279#Comment_3781279

    PS5, i also tried uninstalling and reinstalling the game and issue is still present :(

  • Gucci_218_TTV
    Gucci_218_TTV Member Posts: 55

    Awesome. Thank you and good luck :) hopefully the team figures it out soon

  • livilein
    livilein Member Posts: 3

    I have the same issue right now on PS5. So this has been like this the whole Day? First post was made this morning at around 11(?) and it's now 19:30. Hopefully it gets fixed soon :(

  • Mellow_berry9
    Mellow_berry9 Member Posts: 4

    I’m having a constant pop up sayin I can’t connect to store and unable to to play the game is this issue being fixed ?

  • kochiki
    kochiki Unconfirmed, Member Posts: 2

    Please help, it won't let me log in, it says it's not possible to connect to the store.

  • livilein
    livilein Member Posts: 3
    edited August 15
    https://forums.bhvr.com/dead-by-daylight/discussion/424026/playstation-5

    Yeah it's been hours already :( lets hope it gets fixed soon. For now PS4/5 players cant play at all because of this issue

  • Linkdouken
    Linkdouken Member Posts: 148

    Still not working on PS5

  • NekoGamerX
    NekoGamerX Member Posts: 5,292

    same thing here can't get in game on ps5.

  • JocelynAwakens
    JocelynAwakens Member, Administrator, Mod, Co-ordinator Posts: 1,671

    Just wanted to remind players that the team is actively investigating reports of an outage affecting some platforms. We'll provide more information as we have it.

  • EAGLIQ
    EAGLIQ Unconfirmed, Member Posts: 2

    I already have the game installed and up to date I need help

  • retroSockel
    retroSockel Member Posts: 2
    edited August 15

    dbd posted on instagram that they're trying to find the problem we need to wait ig

    Post edited by EQWashu on
  • Shiyo
    Shiyo Unconfirmed, Member Posts: 1
    edited August 15

    j’ai ce problème aussi sur PS4 je ne sais pas quoi faire

  • Jayrealright_
    Jayrealright_ Member Posts: 2
    17237471897005623622534715364989.jpg

    I'm extremely confused as to why this is occuring... I have great wifi signal, my router is literally next to my PS5. I have tried uninstalling and reinstalling the game, reseting my PS5 and nothing works. This is been ongoing now for 3 days straight. Please fix this bug ASAP as I'm sure that I'm not the only one who is experiencing this problem.