Do you ban people for being racist in post game chat?
So, just had a match, and in the post game chat the survivors were incredibly salty and mad that I killed them, and they started saying a bunch of awful racist things. I told them I was going to report and they basically said "it doesn't matter, my friend said the n-word 2 weeks ago and they're still playing." So I'm including some screen shots of the conversation. I obviously reported them in game but now I'm concerned that BHVR doesn't ACTUALLY do anything to these people. I'm not saying they all need to be immediately perma-banned but they should at least get a mini-few day ban for the first incident and then if they continue, something harsher, and if they don't learn, THEN they SHOULD be perma-banned. This community is toxic enough WITHOUT racism/homophobia/ableism/whatever on top of it.
I am yellow and each other person is a different color. I have their Steam profile links too if any devs want them. This is crazy. This isn't okay and BHVR needs to do something about it rather than be complicit in letting it continue. Also, red has multiple VAC bans on their record so there's that.
I have all their profile links saved if they are needed by a dev/mod.
Oh and for the sake of background, this match was on the Macmilan map that is kind of shaped like an H. One of their players was on one side and the other 3 were on the other, so I stayed on the side with the 3 basically all match and went after them and downed and hooked them. They were mad I didn't leave them and go to the other side of the map to attack the 4th survivors even though all 3 of the other ones were in the same area and I kept finding them.
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IF you've reported in game, the chat logs will be kept and reviewed - I'd also advise sending a Support Ticket with the relevant information https://support.deadbydaylight.com/hc/en-us/requests/new?ticket_form_id=191426
But the in game report must have been made otherwise there's nothing we can do.
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The devs absolutely look at all the reports, and take things like racist slurs incredibly seriously. In my opinion, although I'm not a dev, the stuff in that chat was worth punishing and I suspect the team would agree.
Reporting them in post-game chat is the first step, so it's good that you did that. The next step is to send those screenshots you posted here to the team via a Support Ticket - the original, uncensored versions if you have them (although it's good that you censored them for the forums). Contact Support here https://support.deadbydaylight.com and submit a ticket under "Additional Player Report Information".
Sending the profile links in the ticket as well couldn't hurt either.
You can find more information about bannable offences and how to report them correctly here: https://forum.deadbydaylight.com/en/discussion/19450/game-rules-and-report-system#latest
EDIT: Mandy beat me to it! But yes, point still stands - submitting a Support Ticket like she suggested will definitely help.
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I did report in game each of them that said something and basically just wrote "said racist stuff in chat" or whatever, but I will submit a ticket too if that will help.
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@scorpio yes please submit the ticket and thanks for taking the time to do this.
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I put each of their SteadID64 on the report form and after you said this I went and took full page screen shots and submitted them in a comment on my ticket along with links to their Steam profiles so hopefully they have everything they need to do SOMETHING. I understand being kind of annoyed or even mad after a match, but I don't understand this level of vitriol. I hope they were just trying to stop me from reporting by saying reports don't matter. Didn't work though!
Thank you for the help and suggestions!
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Thank you for the answers and help!
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