Solo Queue experience is awful

I never know if I'm getting a red rank killer or a low rank killer. And it seems the same for my teammates as well. Had a similar match like this with green rank teammates and a rank 2 killer. It's not been fun.

This particular match I did 2 of the 3 gens by myself (was not a very long match). I ended up killing myself on first hook because everyone was too scared to get me since they were all death hook from going down immediately and farmed each other after 2 seconds on the hook. So nobody even attempted to come for me. When one would get chased they just ran to the edge of the map. I get it, you're new. But why am I being paired with this? (Also, I went down because I tried to mend and it snapped over to vault the pallet in front of the killer)

Does this mean the whole matchmaking system is currently turned off then?

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