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Rift problem

tomino17
tomino17 Member Posts: 6
in Bug Reporting

Can soomebody help me ?

i have problem with my rift. I have all thier, but last 2 items no, why pls ?

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I received a response from support, but two days ago I received a message with a question :

"How would you rate the support you received?"

My problem is still not fixed. Then I don't understand why they ask me this question.

Thanks from help, and sorry for my english. I'm an old stupid man.

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  • Fibijean
    Fibijean Member Posts: 8,342

    I'm not certain, but it's possible that they ask you to rate the Support you received every time you get a response from them, not just when your problem is resolved. What did they say? Did they tell you that your ticket had been closed?

  • tomino17
    tomino17 Member Posts: 6

    Something like an auto-reply ? 

    No, but the status icon was change from open to closed

    Unfortunately, we won't be able to give you a timeline as to when we can expect this to be fixed, but we promise that the team will get to work on this as soon as possible.

    Thank you from reaction Fibijean