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Can I get Un-Banned?

I was recently permanenlty banned from DbD for Communication Harrassment? I've been playing for three years now and never had I ever had a problem with the endgame chat saying pretty nasty things, although we all are entitled to out own moments of salt, I never knew I could get banned for this. I don't even remember what I said to get me banned in the first place. Shouldn't it be a temporary one though knowing the circumstances? Like "Oh don't say that in endgame again". I sent my ticket for an appeal and I am currently waiting to hear back from them. I hope they unban me, but Idk if my chances are good. Any suggestions?

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